Job Description

DESCRIPTIONKey Responsibilities:ObjectivesActivityWork planBSVI Product Support (Uptime)Ensure on time Problem Incident Reporting e-PIR Creation. Execute Problem fixing on Cummins Products and ensure Failure Analysis at field level,a) Ensure 100% complaints reported to warranty team through e-PIR for CMI / Non-CMI selected parts ( as applicable).ENGINE PARTS : BSVI OBD 1 & 2 NUD : All Complaints expenses for engine > 20K INR to be investigated within Warranty PeriodCOMPONENT PARTS :a) BSVI ATS parts : DU , SU, NOx Sensor + any critical failuresb) BSVI Other parts : Turbo, Fuel Pump, Fuel Injector , Rail assly, ECMc) New Products as applicableNew Product (Daimler + LNG etc..) Launch ReadinessMonitor Launch readiness & ensure feed back is provided to backend teams. Coordinate with OEM Channel Partners for Service readinessDaimler Rapid Prime, LNG etc Readiness PITTI elements:a. Special toolsb. Training:Channel Partner.Dealer Driver TrainersBody builderc. Work with Customer care for product SAM trail etc..BSVI O2 & New Product Performance Monitoring (Including DICV)Monitor Regular Product performance & performance feedback (Fuel, DEF, Oil consumption, Competition information)Ensure engagement with customers to collect VOC on products,Collect and conduct Fluid Economy -Fuel economy, HEOC,DEF consumption and other performance data.Coordinate with Engineering team to ensure ISC Compliance (Parts traceability, vehicle service history, vehicle inspection for PEMS trails)Monthly MISField Team engagementUpdate Balance Score Card & Submit MISOEM ConnectTML. ALL, DICV & VECVEnsure Proactive engagement with OEM and Technical update on issues and resolution.Provide technical updates on current products / issues, new products, resolve escalation through periodic visit and various trainings.Training & UpskillingEnsure Enhancement of technical skill and product awareness through Training to OEM network Dealer& TASS/Technicians/Drivers & Customers for all OEM\'s TML /ALL/VECV/DICVa) Fleet customer / dealer trainings in Structured Mannerb) Participate in OEM dealer Work managers meeting and update to channel partners on new Development, Circulars & Break Pointsc) Training VAN utilization to enhance skills for Dealer or customerd) Model workshopCustomer EngagementProactive Fleet customer engagement: Customer Connect & Customer engagement, Customer Testimonialsa) Participation in OEM Service Campaign / Customer Meets / Customer Training / Service Campaigns as per OEM calendar/agreementb) Plan for Key / fleet Customer Visits, Capture VOC and ensure closure of issues / gaps.c) Customer feedback / Satisfaction note / testimonials to activities performed - Customer Centricityd) Branded Service to generate aftermarket salesSafetyManage & Drive Safety initiatives in your respective Zones/Areasa) Ensure mandatory safety Trainings to all the Team Members from time to time.b) Support Safety Score card (JSA/JSO/HIRA) in respective Zones/AreasRESPONSIBILITIESQualifications:

• Vocational diploma from a relevant technical institution.
• Preferred: Apprentice Certified Power Generation or Engine Technician.
• Locally valid driving permit.
• Optional: Current relevant electrical certification.
• Compliance with export controls or sanctions regulations may require specific licensing.

Competencies:

• Communicates Effectively: Delivers clear, understandable communications to diverse audiences.
• Customer Focus: Builds strong relationships and delivers solutions tailored to customer needs.
• Develops Talent: Helps others achieve their career goals while meeting organizational objectives.
• Manages Complexity: Solves complex problems using a systematic approach.
• Self-Development: Actively seeks opportunities for personal and professional growth.
• Health and Safety Fundamentals: Promotes a safe working environment and adheres to safety policies.
• Diagnostics Application: Efficiently troubleshoots and repairs products using guided workflows and specialized tools.
• Electronic Service Tool Application: Utilizes electronic tools for maintenance and diagnostics.
• Engine Systems Interactions: Analyzes and repairs internal and external engine systems.
• Product Repair and Maintenance: Ensures quality repairs following guidelines and minimizes customer costs.
• Service Documentation: Accurately documents service activities and captures required data.
• Technical Escalation: Manages technical issues and escalates when necessary for timely resolution.
• Values Differences: Appreciates and leverages diverse perspectives and cultures.

QUALIFICATIONSSkills and Experience:

• Technical Skills:
• Basic field service work experience with power generation or engine products.
• Intermediate knowledge of high and low voltage systems (optional).
• Experience in diagnosing and repairing mechanical/electrical products.
• Diagnostic and Repair Expertise:
• Ability to apply specialized tools and follow procedures for troubleshooting and repair.
• Proficiency in interpreting electronic tool results and analyzing engine systems interactions.
• Customer Focus and Communication:
• Strong customer service skills with the ability to build relationships and deliver customer-centric solutions.
• Effective communication skills to convey technical information clearly.
• Training and Development:
• Experience in delivering training sessions and enhancing technical skills for various stakeholders.
• Safety and Compliance:
• Champions health and safety behaviors, with a proactive approach to reporting and improving safety practices.
• Documentation and Reporting:
• Skilled in creating and verifying service documentation and maintaining accurate records.

Job ServiceOrganization Cummins Inc.Role Category On-siteJob Type TechnicianReqID 2402211Relocation Package Yes

Cummins