The On-Call Attendance Coordinator is responsible for managing and maintaining employee attendance records, ensuring accurate and timely scheduling, and knowledge of scheduling tools and softwares and addressing any attendance-related issues. This role requires strong organizational skills, attention to detail, and fluency in English to communicate effectively with employees and management. The On-Call Attendance Coordinator will work on an as-needed basis to support the company in managing workforce attendance and scheduling.Key Responsibilities:1. Attendance Management:o Monitor and track employee attendance, absences, and tardiness.o Maintain accurate attendance records in the System.o Ensure compliance with company attendance policies and procedures.o Collaborate with other departments to resolve customer issues and improve overall customer experience2. Scheduling:o Create and manage employee work schedules to ensure adequate coverage.o Adjust schedules based on employee availability, business needs, and unforeseen absences.o Communicate schedule changes to employees promptly and clearly.3. Communication:o Serve as the primary point of contact for attendance-related inquiries.o Notify employees and managers of any attendance issues or discrepancies.o Facilitate clear and effective communication regarding attendance policies and schedule updates.4. Reporting:o Generate and distribute attendance reports to management as required.o Identify trends or patterns in attendance data and provide recommendations for improvement.o Assist in preparing reports for audits or compliance checks.5. Problem-Solving:o Address and resolve attendance-related issues, such as disputes or discrepancies.o Collaborate with HR and management to develop solutions for attendance challenges.o Provide support and guidance to employees regarding attendance policies and expectations.Qualifications:

• Education: Bachelors degree; additional education or certifications
• Experience: Previous experience in On Call attendance coordination, scheduling, or HR support roles or Proven experience in a call center or customer service management role.
• Skills:
• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written, with fluency in English.
• Proficiency in using any HR software, Scheduling tools and softwares like Google workspace, Wheniwork, Calendy etc, and Microsoft Office Suite (Excel, Word, Outlook).
• Attention to detail and accuracy in maintaining records.
• Ability to handle confidential information with discretion.

Attributes:

• Reliability: Available to work on an on-call basis and respond to attendance needs promptly.
• Adaptability: Able to adjust schedules and workflows based on changing business requirements.
• Problem-Solving: Capable of identifying issues and implementing effective solutions.
• Team-Oriented: Works well with others and fosters a collaborative work environment.

Working Conditions:

• This is an on-call position with variable hours depending on company needs.
• May require working outside regular business hours, including weekends and holidays, based on staffing requirements.
• The position may be performed remotely, depending on company policies and technological capabilities.
• Must have a dedicated broadband wifi, latest smartphone and Laptop to work efficiently in remote position

Application Process:Interested candidates should submit their resume and a cover letter detailing their qualifications and experience relevant to the role. Applications can be sent to [HR contact email] with the subject line "On-Call Attendance Coordinator Application."Job Type: Full-timePay: \xe2\x82\xb9300,000.00 - \xe2\x82\xb9400,000.00 per yearBenefits:

• Internet reimbursement
• Provident Fund
• Work from home

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Do you have knowledge of Scheduling calender ?
• Your current CTC and Expectations ?

Experience:

• total work: 2 years (Preferred)

Language:

• Communication in English (Required)

Work Location: Remote