The On-Call Attendance Coordinator is responsible for managing and maintaining employee attendance records, ensuring accurate and timely scheduling, and knowledge of scheduling tools and softwares and addressing any attendance-related issues. This role requires strong organizational skills, attention to detail, and fluency in English to communicate effectively with employees and management. The On-Call Attendance Coordinator will work on an as-needed basis to support the company in managing workforce attendance and scheduling. Key Responsibilities: 1. Attendance Management: o Monitor and track employee attendance, absences, and tardiness. o Maintain accurate attendance records in the System. o Ensure compliance with company attendance policies and procedures. o Collaborate with other departments to resolve customer issues and improve overall customer experience 2. Scheduling: o Create and manage employee work schedules to ensure adequate coverage. o Adjust schedules based on employee availability, business needs, and unforeseen absences. o Communicate schedule changes to employees promptly and clearly. 3. Communication: o Serve as the primary point of contact for attendance-related inquiries. o Notify employees and managers of any attendance issues or discrepancies. o Facilitate clear and effective communication regarding attendance policies and schedule updates. 4. Reporting: o Generate and distribute attendance reports to management as required. o Identify trends or patterns in attendance data and provide recommendations for improvement. o Assist in preparing reports for audits or compliance checks. 5. Problem-Solving: o Address and resolve attendance-related issues, such as disputes or discrepancies. o Collaborate with HR and management to develop solutions for attendance challenges. o Provide support and guidance to employees regarding attendance policies and expectations. Qualifications:

• Education: Bachelors degree; additional education or certifications
• Experience: Previous experience in On Call attendance coordination, scheduling, or HR support roles or Proven experience in a call center or customer service management role.
• Skills:
• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written, with fluency in English.
• Proficiency in using any HR software, Scheduling tools and softwares like Google workspace, Wheniwork, Calendy etc, and Microsoft Office Suite (Excel, Word, Outlook).
• Attention to detail and accuracy in maintaining records.
• Ability to handle confidential information with discretion.

Attributes:

• Reliability: Available to work on an on-call basis and respond to attendance needs promptly.
• Adaptability: Able to adjust schedules and workflows based on changing business requirements.
• Problem-Solving: Capable of identifying issues and implementing effective solutions.
• Team-Oriented: Works well with others and fosters a collaborative work environment.

Working Conditions:

• This is an on-call position with variable hours depending on company needs.
• May require working outside regular business hours, including weekends and holidays, based on staffing requirements.
• The position may be performed remotely, depending on company policies and technological capabilities.
• Must have a dedicated broadband wifi, latest smartphone and Laptop to work efficiently in remote position

Application Process: Interested candidates should submit their resume and a cover letter detailing their qualifications and experience relevant to the role. Applications can be sent to [HR contact email] with the subject line "On-Call Attendance Coordinator Application." Job Type: Full-time Pay: \xe2\x82\xb9300,000.00 - \xe2\x82\xb9400,000.00 per year Benefits:

• Internet reimbursement
• Provident Fund
• Work from home

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Do you have knowledge of Scheduling calender ?
• Your current CTC and Expectations ?

Experience:

• total work: 2 years (Preferred)

Language:

• Communication in English (Required)

Work Location: Remote