Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of, Manager Customer Supply Chain / Order ManagementThis position serves as primary liaison between sales personnel, brokers, distributors, customers and various departments and functions to investigate, resolve and respond to issues and questions. Ensures customer orders are processed, shipped and invoiced. Demands critical thinking abilities to facilitate resolution to both short term and long term service issues. Administers and processes a multitude of distributor, operator, and national account contracts, ensuring timely and accurate payments, and gross margin integrity.Responsibilities

• Checking various sources of PO inflow (EDI queue, Fax / email inbox) periodically
• Entering orders in the business ERP within given TAT
• Creating delivery note on sales orders in a timely fashion, to ensure products allocation
• Coordinating with shipping facilities to get the product shipped to customer
• Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
• Coordinating with demand control team to obtain availability dates of short / unavailable items on customers order
• Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates
• Order track and trace when shipped out of the shipping facility, and share real time updates with the customer
• Creating credit and debit memos in the event of under / over shipment on sales order
• Communicating with customers about various process updates such as -
• Analyzing order trend of customer and raise flag if variation experienced
• Work as a team to process any adhoc request promptly
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimally and expertly
• Supporting international Clients
• Consumer Master data management, billing / invoicing, service contract management
• customer query / dispute management
• Confident in conversing with US Clients
• Mandatory to go through Talocity/ iSpeak
• Order Full-fillment experience/ DO NOT TAKE ORDER PROCESSING ALONE
• Meaningful experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model
• Monitor shipments to ensure on-time delivery
• Reviews established policies & procedures and recommends best practices to provide high-level customer service, promoting excellent internal/external relations
• Review and clear deductions that fall within order managements area of responsibility
• Analyze existing order to ship processes for possible improvements
• Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics
• Daily maintenance in SAP which would include reviewing Open Order report.
• Order entry and maintenance of SAP tool.
• Organize and consolidate LTL shipments into truckloads or ship withs to increase truck optimization

Qualifications we seek in youMinimum qualifications

• Bachelors Degree (business, logistics or finance is preferred)
• Good Communication Skills -verbal and written
• SAP knowledge
• Must possess analytical skills, problem solving skills, and the ability to handle stress well
• Flexibility to any shift
• MS - Office knowledge and Strong E-mail and Customer call handling etiquettes

Preferred qualifications

• CPG industry is a must / Customer service skills/Customer Passion/Delight
• Strong interpersonal skills
• experience in Order Management or OTC Customer supply chain
• Good customer handling skills
• Proficient in English

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

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