Job Description

At EY, you\'ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\'re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Join our GDS Operations Management CoE and you will help support the important business enablement functions that keep our organization running strong. As an Operations professional, you will work across teams both onshore and offshore to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY\'s growth and profitability. With so many offerings, you can develop your career through a broad scope of engagements, mentoring and formal learning. That\'s how we develop outstanding leaders who team to deliver on our promises to all our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting Well, this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The practice also works closely with the Region/Service Line/BD team to enable business decisions with the help of data analysis and reporting (sales and pipeline, revenue etc). This role requires the ability to combine strong analytical skills and a strategic mind set with real-world perspective driven by an understanding of both clients\' experiences and broader marketplace drivers. A collaborative mind set is also crucial, as the person in this role will have a key role to play in supporting networks. Your key responsibilities Provide operational support through effective co-ordination. Responsible for ensuring accurate sales pipeline and revenue information, pipeline and revenue reporting and analysis for stakeholders Prepare dashboards to provide status updates, generate insights, assess performance in terms of pipeline, revenue, data cleansing etc. Prepare documents, presentations, and dashboards for meetings or for the leadership that are ready for circulation to senior leadership - - meeting EY standards Data aggregation activities by sourcing the required information from both internal and external sources like ARD, MDM etc. Support maintenance of SharePoint sites by managing content. Provide inputs for process improvement, building efficiencies, automation, standardization etc Act as the knowledge manager for the onshore team and manage databases and/or websites and SharePoint. Manage content including regular review, validating links and content, working with the relevant Communications Lead to manage content. Responsible for meeting contractual SLA\'s - Quality, Turn-Around-Time, Budgets etc CRM tool management and ensuring our pipeline hygiene Skills and attributes for success Capable of engaging effectively with multiple stakeholders, understanding the objectives of their programs/initiatives. Interact effectively and maintain good rapport among a diverse group of team members, customers, and colleagues, demonstrating tact and diplomacy Interact directly with the stakeholders to capture first level requirements for the projects and capture the requirements for complex projects Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to Operations Management CoE leadership as required Demonstrate best work practices within department and among other teams To qualify for the role, you must have Effective time management and prioritization. Excellent Communication - Listening, reading, writing & speaking skills. Challenges the status quo ie pro-actively share ideas, facilitate team discussions. Self-starter - leads on tasks. Experience working with Business leaders/leadership groups. Effective people/Team management skills. Ideally, you\'ll also have Graduate / Post-graduate degree - (BusinessAdministration and Management) with 5 to 8 years of work experience Technologies and Tools MS Office - Demonstrated expert level experience in MS Office (Word, Excel & PowerPoint) Expert level experience in Power BI Intermediate level experience in Alteryx Intermediate level experience in Power Query, Powers Apps and Power Automate What we look for Self-motivated towards continuous learning and upskilling. Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem. Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box. Content management - Familiar with maintenance of SharePoint, MS office (Excel and PowerPoint proficiency is a must) Demonstrate excellent stakeholder management What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We\'ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. Continuous learning: You\'ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We\'ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We\'ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You\'ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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