Okta
Year Greater Noida, Uttar Pradesh, India
Job Description
b'
Overview:
Responsibilities
- Technical Support:
o Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration.
o Investigate and resolve complex technical issues promptly.
o Collaborate with L1 / L2 support and engineering teams to ensure timely resolution.
o Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc.
o Well versed with all the various CIAM components and modules.
o Experience in the design and implementation of CIAM custom connectors.
o Web Services (both Soap Based as well as Restful).
- Platform Expertise:
o Develop in-depth knowledge of Auth0 and Okta CIAM platforms.
o Assist customers with configuration, integration, and customization.
- Incident Management:
o Monitor and manage incidents, adhering to SLAs.
o Document troubleshooting steps and resolutions.
- Customer Communication:
o Communicate effectively with customers, providing clear and concise instructions.
o Escalate critical issues to L3 support or engineering teams.
- Continuous Improvement:
o Identify areas for process improvement and contribute to knowledge base articles.
o Stay updated on industry trends and best practices.
Qualifications
- Bachelor\xe2\x80\x99s degree in computer science, Information Technology, or related field.
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3307604
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGreater Noida, Uttar Pradesh, India
-
EducationNot mentioned
-
ExperienceYear