Job Description

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that\xe2\x80\x99s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change, and empathize the needs of our clients and customers in ways that other banks simply cannot.

Shape your Career with Citi

Citi offers institutions a range of financial products and services, including corporate and commercial banking, investment banking, treasury and trade services, markets and custody services. Citi India has a network of Citi Solution Centers in the areas of technology, processing, analytics, and financial processes.

We\xe2\x80\x99re currently looking for a high caliber professional to join our team as Officer, TTS Operations - Onsite (Internal Job Title: Customer Service Team - C09) based in Bengaluru, India. Being part of our team means that we\xe2\x80\x99ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you\xe2\x80\x99re expected to:

• Work in partnership with Implementations; Sales; Product and Technical Partners for New Client on-boarding
• Deliver prompt and professional solutions to our customer inquiries via Phone, Mail, Fax, or email.
• Communicate discrepancies in trade documentation promptly and handhold transactions to ensure that the same are processed on a timely basis.
• Root cause analysis to be performed on all inquiries and investigations for managed clients and to determine how we can further reduce the number of routine queries via automation and process enhancements.
• Quarterly Client Service Reviews for Trade services with focus on individual client scorecards.
• Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you\xe2\x80\x99d ideally have the following skills and exposure:

• Excellent Customer Service skills
• Follow-up and coordination
• Accurate product knowledge, due diligence, eye for detail
• Effective communication skills
• Client handling capabilities
• Collaborative Skills
• Adept at reviewing data and creating score cards

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you\xe2\x80\x99ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today.

https://jobs.citi.com/dei



Job Family Group: Customer Service



Job Family: Institutional Customer Service



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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