Responsibilities & Key Deliverables

• Responsible for measuring, improving & monitoring felid warranty key measure parameter like Repairs per hundred (RPH) / Warranty cost per tractor (CPT)

• Analysis of field complaints, CVL, emerging issues, Dealer concerns, stockyard feedback & identify the cause, taking measures with faster pace.

• Working as team leader / cft member in identification of warranty project process with various cross function team like customer care / Design / part development / mfg. team / SCPC.

• Demonstrating systematic problem solving, using advanced quality problem solving tools.

• Field visits / dealer visit for understanding concern, understanding applications, usage pattern, onsite analysis, etc.

• Co-ordination with other functions such as Customer care, CDMM, PDRDS & Manufacturing for faster implementation of solution.

• Data analysis, failed return part analysis for predicting the upcoming / emerging issues.

• Identification of critical parameter list for implemented warranty projects & sustenance through audits of SQI, PQA & RQA.

• Leveraging IT for online data record/ update of all customer issue for easy access at all plants.

• Facilitate Other CQA aggregates for implementation of warranty project in plant.

• Deployment of current learnings on new product to ensure first time right new product.

• Support to new product by involvement in DFMEA, quality target settings, feedback on drawing release, Mfg. ORC resolution, field ORC resolution.

Preferred Industries

Tractor
Automobile
Automotive Industry


Education Qualification

Bachelor of Engineering in Mechanical or Automobile


General Experience

5 to 10 years in Automobile / Tractor Industry, working in Customer QA or Manufacturing


Critical Experience

• Capable to use advance IT system (Advance excel, power point, mintab, SAP, click sense , etc)

• Fluent in advance problem-solving Quality tools, statistical tools, FMEA, control plant, mfg process, etc.

• Interpersonal skills / Positive attitude /good communicator.

• Assertive / Demanding / Task oriented /Team player

• Product & Process Knowledge/ Analytical skills,

• Certified Lead Auditor. Awareness of TS16949, Process & product Auditing Skills, Presentation & MIS generation knowledge

• Reliability Parenting

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures


System Generated Core Skills

Process Knowledge - Assembly
7 QC Tools
Regulatory Auditing
Process Knowledge - Casting
Cost Analysis
Problem Solving Tools & Techniques
Problem Solving Tools
Site Assessment
Six Sigma
Failure Mode and Effects Analysis (FMEA)
Process Knowledge - Manufacturing
Root Cause Analysis
Trend Analysis
Warranty Management
Auditing
Data Reporting
Project Management
Escalations Management


System Generated Secondary Skills

Analytical Thinking
Presentation Skills

Job Segment: Engineer, Automotive, Engineering