Job Description

Opening: 1 Nos.

Job ID: 53404

Employment Type: Full Time

Reference:

Work Experience: 2.0 Year(s) To 3.0 Year(s)

CTC Salary: 7.00 LPA TO 8.00 LPA

Function: Sales / BD

Industry: Chemicals/PetroChemical/Paints

Qualification: Any - Any Graduation

Location:

• Ahmedabad
• Chennai

:

Job Title- Officer I \xe2\x80\x93 Beautiful Homes Service (Customer Exp. Specialist \xe2\x80\x93Acquisition) Department Decor Job Purpose The position is that of frontline sales personnel (Customer Experience Specialist \xe2\x80\x93 CES) who would primarily be responsible for customer acquisition and site conversion for the Beautiful Homes Service. Primary Responsibilities Business Responsibility Areas Key Performance Indicators Lead conversion:

• Responsible for conversion of customer leads, received through various sources, for the Beautiful Homes Service (BHS).
• Educating the customer about BHS service, materials, and products.

Customer handling:

• Interact with the customer to understand his/her needs and prepare the initial BoQ.
• Work with the BHS Design team to prepare the initial design for the site and share with the customer.
• Identification and finalization of General Contractor (GC), depending on the site.
• Handle all customer queries, issues and complaint resolution till the site is handed over to the CES \xe2\x80\x93 Site Execution.

Collection:

• Responsible for Sales collection from the customer (site booking amount).

• Value target
• No. of sites converted
• Customer satisfaction score

Key Interactions Internal D\xc3\xa9cor (Color Pro), Services, Commercial team
External End- customers, Contractors, Vendors, Architects, Interior Designers Role Requirements / Specifications Qualifications
Essential

• Minimum of 50% marks throughout education without any backlogs
• Graduation must be through a full-time course.

Desired

• MBA from tier 3/tier 4 colleges

Previous Experience Desired

• 2-3 years\xe2\x80\x99 experience in frontline sales across companies like Livspace, Homelane, Godrej Interio.
• Should have experience of both Sales as well as Design area.

Functional Competencies

• Customer acquisition for D\xc3\xa9cor
• D\xc3\xa9cor product knowledge

Behavioral Competencies

• Planning and result orientation
• Negotiation skills
• Communication skills- verbal and written

Additional Requirements

• Applicant should be mobile pan India as the said role is transferrable in nature.
• Proficiency with MS \xe2\x80\x93 Office, in particular MS \xe2\x80\x93 Excel is mandatory.
• Age to be less than 26 (in case of fresher)

Key Skills :

• Sales
• Customer Acquisition