Officer
Year Guwahati, Assam, India
Job Description
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Job Posting Start Date: 3 Jun 2024 Location: Guwahati, AS, IN Company: InterGlobe Aviation Ltd
JOB DESCRIPTIONOfficer - AO&CS in the role of Customer Service(OUText - Customer Service)
Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities.Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
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JOB DESCRIPTIONOfficer - AO&CS in the role of Ramp(OUText - Ramp)
Job Responsibilities
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipments required.
- Note down the Touch down and Chocks and convey it on R.T.
- Allign the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipments are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
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JOB DESCRIPTIONOfficer - AO&CS in the role of Catering(OUText - Catering)
Job purpose: To carry out safe, secure and on time operations in accordance with the ground operations of catering and achieve profitability through controls and measurementsKey responsibilities and accountabilities:
- Work closely with various employees of other departments in the same organization.
- Implement innovative strategies for Operational efficiency, cost control & minimize wastage of food and beverages.
- Monitor the performance of Catering Unit assigned to ensure efficiency in operations and meeting the desired targets.
- Maintain Log books and various other reports viz: books of account. Menu planning, indenting and purchasing, Uplifts and Off Loads.
- Build and maintain relations with the Catering Unit.
- Implement marketing plans made by the organization for augmenting the business volume by enhancing brand visibility and implementing business plans/strategies for maximizing profitability & revenue generation.
- Achieve increased sales and maximizing profit in assigned territory.
- Interact with the Crew / Ground Staff to gather feedback regarding the products / utilities provided.
- Progress study of various agendas like, Food Cost Charts, Cyclic Menus, Breakage Reports, etc
- Responsible for weekly / monthly stock taking / handovers / store keeping
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives
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Officer - AO&CS in the role of Cabin Appearance(OUText - Cabin Appearance)
- The position is responsible for cabin grooming of the base as well as transit flights.
- It would require a coordination with the internal departments and out sourced cleaning Agency.
- The cabin grooming tasks to be carried out by personal supervision.
- To ensure that the cabin grooming is maintained as per IndiGo standards.
- To ensure that the Agency responsible to carry out the cabin grooming adheres to company SOPs.
- To keep, maintain, update the records of activities/attendance of the outsourced agency.
- All reports related to cabin grooming are maintained and sent to the reporting manager and all concerned.
- To ensure on time completion of the job.
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives.
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JOB DESCRIPTIONOfficer - Security - AO&CS(OUText - Security)
Primary Responsibility:
You will be responsible for implementation of security policy and procedures laid down by the Company.
Mission:
To secure
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment
Manage safe and secure operations in accordance with security program and applicable procedures.
Functional Responsibilities:
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives.
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Job Detail
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Job IdJD3322558
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGuwahati, Assam, India
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EducationNot mentioned
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ExperienceYear