Date: Oct 15, 2024
Location: Dahej, ACG Cellulose, India
Company: ACG
Group Company
ACG Corporate
Primary Responsibilities
• Prepare and Carry out Tests
• Ensure Proper Documentation
• Develop and Establish Testing Procedures
• Maintain Proper Records
• Maintain Work Space
• Develop and sustain Quality culture across the plant
• Establish review mechanism to constantly upgrade and standardize the process.
F unctional Core
• Review of customer quality complaints (includes complaint investigation, root cause analysis and identifying the CAPA).
• Ensure closure of complaint in defined timelines with implementation of CAPA.
• Ensure sustainability of QMS (Deviations, Change control, OOS and Incident reporting) with QRM
• Ensure timely batch release
• Ensure availability of customer specific certifications for the plant
• Handle customer audit independently at the plant and provide support for the team in facing the audit.
Key Result Areas
• Reduction of customer complaints
• Improve Complaint resolution score in survey.
• Reduction of internal failures (Joint responsibility with the Plant Head)
• Ensure test results reproducibility
• Timely completion of facility licenses and certifications.
• Timely and effective CAPA replication for customer/internal Audits /APQR
Key Interfaces
Internal Interfaces
External Interfaces
• Operations
• Technical Services
• Q&RA / QA
• Customers
• External agencies/vendors
• FDA
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