Job Description

- We are looking for a bright candidate to join us in our Customer Success Organization (CSO). This role will require the candidate to quickly develop a very good understanding of nuVizz products as they are developed and released and will involve the following activities:Responsibilities :- Troubleshoot and Support customer issues- Onboard new customers onto nuVizz platform based on the product(s) they sign up for- Involve in UAT activities for the products/Product features- Evangelize and provide training on product features to customers- Perform customer demos for current and prospective customers- Cross-sell / Up-sell new and existing features to existing customers and prospectsDesired qualifications/Skills :- Excellent written and verbal communication is a must- Must be ready to work in shifts- Very strong customer focus- Must be aggressive in following with the customers or internally with developers/QA to ensure that the customers issues are addressed on priority and business impacts to customer work flow is minimal- Must be persuasive in dealing with customers to cross-sell and up-sell product features- Understand and visualize business flows in supply chain and logistics domain- Develop functional and basic technical understanding of nuVizz product portal, iOS and- Android mobile apps - be able to logically work on trouble shooting issues- Empathize with customer business work flows and develop test cases and perform testing- Collaborate with cross-functional teams / customers to define test cases and perform relevant testing activities- Display positive attitude in the face of aggressive timelines and having sense of pride in meeting delivery timelines with utmost quality- Must be a self-motivated go-getter and be able to take up initiativesTechnical Skills :- A good understanding of Unix/SQL query writing- Passion for continuous learning and adapting to new technologiesExperience with an edge :- Experience in Supply Chain industry- Experience with a start-up is preferred- Candidates with prior technical experience in a similar environment will be preferred- Experience in sales will be an added advantage (ref:updazz.com)

updazz .com