Job Description

Position Location Qualification Age Limit

Officer Customer care (disaster Recovery site)


Hyderabad


Graduate/ Postgraduate


Under 35 years

Experience - (No of positions - 1):

Skills Preferred:

• Candidate should have Prior experience in Customer support function (inbound)
• Candidate should have efficient execution and coordination skills, should be a task master
• Candidate should have good verbal and written communication skills
• Candidate should be conversant with MS office (Excel formulas)
• Candidate should be open to work in late Shifts and will be required to visit Primary site for understanding Operations.
• Graduate/Postgraduate from any filed, with 2-3 years of post-qualification experience in customer care function.
• Experience in the capital markets/Depositories/ Depository participants/RTAs or related field will have added advantage

:

• Effectively handling inbound and outbound calls, Responding to customer queries through various channel communication such as emails, live chat, social media. To perform all these activities / processes in time bound manner
• To co-ordinate with teams at primary site to understand the Operational aspects and processes relating to Customer Care
• Informing Customers about updates, policies from time to time as per communique been shared
• Analyse and report Customer data to device new strategies or update the existing ones.
• Foster healthy relationship with DPs/RTA & CH's and should be emphatic.
• Ensure Customer has positive experience with CDSL
• Assisting Dp/RTA to address technical queries related to CDAS application and Online application. any other support been shared by primary site team



Please email your resume, mentioning the position applied for in the subject column at : careers@cdslindia.com