Job Description

Responsibilities & Key Deliverables

• Responsible for measuring, improving & monitoring felid warranty key measure parameter like Repairs per hundred (RPH) / Warranty cost per tractor (CPT)
• Analysis of field complaints, CVL, emerging issues, Dealer concerns, stockyard feedback & identify the cause, taking measures with faster pace.
• Working as team leader / cft member in identification of warranty project process with various cross function team like customer care / Design / part development / mfg. team / SCPC.
• Demonstrating systematic problem solving, using advanced quality problem solving tools.
• Field visits / dealer visit for understanding concern, understanding applications, usage pattern, onsite analysis, etc.
• Co-ordination with other functions such as Customer care, CDMM, PDRDS & Manufacturing for faster implementation of solution.
• Data analysis, failed return part analysis for predicting the upcoming / emerging issues.
• Identification of critical parameter list for implemented warranty projects & sustenance through audits of SQI, PQA & RQA.
• Leveraging IT for online data record/ update of all customer issue for easy access at all plants.
• Facilitate Other CQA aggregates for implementation of warranty project in plant.
• Deployment of current learnings on new product to ensure first time right new product.
• Support to new product by involvement in DFMEA, quality target settings, feedback on drawing release, Mfg. ORC resolution, field ORC resolution.

Preferred IndustriesTractorAutomobileAutomotive IndustryEducation QualificationBachelor of Engineering in Mechanical or AutomobileGeneral Experience5 to 10 years in Automobile / Tractor Industry, working in Customer QA or ManufacturingCritical Experience

• Capable to use advance IT system (Advance excel, power point, mintab, SAP, click sense , etc)
• Fluent in advance problem-solving Quality tools, statistical tools, FMEA, control plant, mfg process, etc.
• Interpersonal skills / Positive attitude /good communicator.
• Assertive / Demanding / Task oriented /Team player
• Product & Process Knowledge/ Analytical skills,
• Certified Lead Auditor. Awareness of TS16949, Process & product Auditing Skills, Presentation & MIS generation knowledge
• Reliability Parenting

Mahindra Leadership CompetenciesStrategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from FailuresSystem Generated Core SkillsProcess Knowledge - Assembly7 QC ToolsRegulatory AuditingProcess Knowledge - CastingCost AnalysisProblem Solving Tools & TechniquesProblem Solving ToolsSite AssessmentSix SigmaFailure Mode and Effects Analysis (FMEA)Process Knowledge - ManufacturingRoot Cause AnalysisTrend AnalysisWarranty ManagementAuditingData ReportingProject ManagementEscalations ManagementSystem Generated Secondary SkillsAnalytical ThinkingPresentation Skills

Mahindra & Mahindra