Job Posting Start Date: 14 Jan 2024 Location: Chennai, TN, IN Kannur, KL, IN Kochi, KL, IN Kozhikode, KL, IN Thiruvananthapuram, KL, IN Company: InterGlobe Aviation Ltd Eligibility Criteria: 1.For any experience of 1 year (non-aviation in service industry or aviation industry) +12/ Diploma is mandatory 2. Graduation is mandatory for freshers and degree certificate is essential. 3. Candidates should not have any visible tattoos 4. Candidates must be flexible of working in rotational shifts including Night shifts 5. Aspirants of Ground staff only (Security / Customer Service /Ramp) 6. Right grooming is mandatory for the interview (Business Formal wear for male and female applicants) 7. Updated hard copy Resume with correct Mobile # & Email ID mentioned on it & a passport photo stapled to the resume. 8. Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience. JOB DESCRIPTIONOfficer \xe2\x80\x93 AO&CS in the role of Customer Service(OUText \xe2\x80\x93 Customer Service)Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities. Reservations & ticketing:
Making reservations across the counter
Selling of tickets.
Remitting cash to the concerned department.
Answering customer queries over the telephone.
Departures
Attend the pre \xe2\x80\x93 flight and post flight briefings.
Setting up of check in counters.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
To assist customers with special requests.
Arrivals
To assist customers with special requests.
To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
Co-ordination with the baggage vendor for the damaged bags.
Follow up with the en-route stations regarding lost baggage.
Post flight departure
Filing of all necessary flight papers
Any other responsibility assigned by the management from time to time
Eligibility Criteria: 1. For any experience of 1 year (non-aviation in service industry or aviation industry) +12/ Diploma is mandatory 2. Graduation is mandatory for freshers and degree certificate is essential. 3. Candidates should not have any visible tattoos 4. Candidates must be flexible of working in rotational shifts including Night shifts 5. Aspirants of Ground staff only (Security / Customer Service /Ramp) 6. Right grooming is mandatory for the interview (Business Formal wear for male and female applicants) 7. Updated hard copy Resume with correct Mobile # & Email ID mentioned on it & a passport photo stapled to the resume. 8. Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience. JOB DESCRIPTION : Officer \xe2\x80\x93 AO&CS in the role of Customer ServiceJob purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities. Reservations & ticketing:
Making reservations across the counter
Selling of tickets.
Remitting cash to the concerned department.
Answering customer queries over the telephone.
Departures
Attend the pre \xe2\x80\x93 flight and post flight briefings.
Setting up of check in counters.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
To assist customers with special requests.
Arrivals
To assist customers with special requests.
To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
Co-ordination with the baggage vendor for the damaged bags.
Follow up with the en-route stations regarding lost baggage.
Post flight departure
Filing of all necessary flight papers
Any other responsibility assigned by the management from time to time
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their \xe2\x80\x93 but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status. At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their \xe2\x80\x93 but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
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