Job Description

Office Operations Specialist
Bangalore/Gurgaon, IndiaAXA XL is creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver. This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) and IDA (Innovation, Data & Analytics). As an Office Operations Specialist within the Digital Factory Office, you will play a pivotal role in enabling smooth delivery and operations of the Digital Factory across several areas. You will report to the Digital Factory Office lead who is part of the Digital Factory Leadership team. Your responsibilities will encompass strategic support of leadership, operations and governance reporting, marketing and communications support, release management and service transition support. This position requires a proactive individual with excellent coordination, communication, and organizational skills.DISCOVER your opportunityWhat will your essential responsibilities include?\xc2\xb7 Support the Digital Factory Office Lead, Head of Digital Factory and Delivery Leads with strategic oversight of the Digital Factory\xc2\xb7 Coordinate and curate content for senior leadership meetings, strategic planning, and governance\xc2\xb7 Assist Digital Factory Leadership with internal coordination between key functions (within and outside of Ops & Tech) and strategic programs.\xc2\xb7 Coordinate agile product squads and ensure timely and high-quality operational delivery reporting (e.g., Sprint Reports)\xc2\xb7 Update and maintain performance tracking of Digital Factory (KPI Cockpit) for Digital Factory Leadership and extended executive audience.\xc2\xb7 Ensure PMO requirements are met (program status reporting, risk reporting for audit purposes, and other governance controls) in a timely manner and in the right quality.\xc2\xb7 Assist the Digital Factory Office Lean in implementing SAFe agile principles and Lean Portfolio Management practices.\xc2\xb7 Act as a primary point of contact for Global Technology related to Digital Factory.\xc2\xb7 Support Digital Factory Office Lead with content curation and management for Digital Factory internal program-related communications.\xc2\xb7 Coordinate release management activities for Digital Factory as per AXA XL's Scaled Agile Delivery Model to ensure smooth and timely deployments.\xc2\xb7 Collaborate with agile product squads to plan and execute service transitions and coordinate production support.You will report to the Digital Factory Office Lead.QualificationsSHARE your talentWere looking for someone who has these abilities and skills:\xc2\xb7 Demonstrable experience working in the context of program management of large digital businesses and technology-led transformations, (ideally in an agile environment).\xc2\xb7 Knowledge of scaled agile methodologies (SAFe certification is desirable), program and transformation management, corporate governance and operations, RAIDs management, KPI tracking, release management and support.\xc2\xb7 Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.Desired Skills and Abilities:\xc2\xb7 Adept at C-level storytelling and dynamic presentation.\xc2\xb7 Experienced in interacting with C-level and senior stakeholders regularly.\xc2\xb7 Flexibility and adaptability to handle changing priorities.\xc2\xb7 Strategic thinking, problem-solving skills, and a proactive attitude towards addressing challenges.\xc2\xb7 Familiarity with agile tools and software, such as JIRA, Planview and Confluence.FIND your futureAXA XL, the P&C and speciality risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, we are empowered to deliver top client service across all our lines of business \xe2\x88\x92 property, casualty, professional, financial lines and speciality.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more atInclusion & DiversityAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and reach their highest potential. Its about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.SustainabilityAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. Were committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilising to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

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