Job Description

Key Skills:

1. Communication Skills:

Clear verbal and written communication.

Polite and professional demeanor when interacting with visitors, clients, or customers.

2. Customer Service:

Ability to address inquiries and provide helpful information.

Handling customer complaints efficiently and effectively.

3. Administrative Skills:

Handling phone calls, emails, and correspondence.

Managing schedules, meetings, and appointments.

Maintaining records and filing systems.

4. Multitasking:

Managing multiple tasks simultaneously, such as attending to visitors, answering calls, and scheduling appointments.

5. Time Management:

Prioritizing tasks and ensuring that all responsibilities are completed in a timely manner.

6. Tech Proficiency:

Familiarity with office software such as Microsoft Office (Word, Excel, PowerPoint), and database management.

Operating office equipment like printers, fax machines, and phone systems.

7. Interpersonal Skills:

Friendly, approachable personality to make visitors and clients feel comfortable.

Strong relationship-building skills with colleagues and clients.

8. Attention to Detail:

Ensuring accuracy in documentation and administrative tasks.

Maintaining a neat and organized reception area.

9. Problem-Solving:

Ability to quickly resolve issues or redirect them to the appropriate department.

10. Teamwork:

Collaborating effectively with other departments, such as HR, Sales, and Administration.

Work Profile:

1. Reception and Visitor Management:

Greet and assist visitors, clients, and employees.

Maintain visitor logs and issue visitor badges.

Direct visitors to the appropriate department or individual.

2. Telephone and Email Handling:

Answer phone calls and redirect them to relevant departments.

Handle emails and inquiries from clients or external partners.

3. Scheduling and Appointment Management:

Manage meeting rooms and coordinate appointments for executives and employees.

Handle calendars and meeting requests.

4. Coordination and Support:

Liaise between departments to ensure smooth workflow.

Support other departments with administrative tasks as needed.

5. Office Management:

Ensure the reception area and office supplies are well-maintained.

Oversee housekeeping and manage office resources.

6. Record Keeping and Data Entry:

Maintain records of clients, meetings, and other administrative tasks.

Ensure the accuracy of data entered into company systems.

7. Customer Relations:

Provide general information about the company's services and products to potential clients or customers.

Build a positive rapport with clients and visitors, promoting a professional image of the company.

Qualifications and Experience:

Bachelor's degree in any field is often preferred.

A Front Office Executive needs to be adaptable and responsive, as they often juggle various tasks while maintaining a welcoming and efficient environment for both internal and external stakeholders.

Job Type: Full-time

Pay: ?10,000.00 - ?16,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person