Job Description

Cambridge English Assessment Center

Key Responsibilities:

• Registration Management: Support candidate registrations, maintain accurate records, and process payments securely and efficiently.
• Communication: Serve as the primary point of contact for candidates, administrators, and examiners; manage calls, emails, and correspondence promptly and professionally.
• Assessment Logistics Support: Assist in organizing test sessions, ensure compliance with Cambridge regulations, and prepare reports and presentations.
• Data Management: Maintain and update candidate databases, generate reports, and track assessment feedback for continuous improvement.
• Problem Resolution: Resolve candidate issues, including rescheduling or addressing complaints, with tact and efficiency.
• Customer Service: Address inquiries, provide test information, and guide candidates through registration and assessment processes.

Essential Skills:

• Interpersonal Skills: Ability to build strong relationships with candidates and stakeholders, creating a welcoming and professional environment.
• Time Management: Strong multitasking abilities to efficiently handle deadlines, prioritize tasks, and support smooth operations.
• Attention to Detail: High accuracy in managing registrations, communications, and documentation to ensure compliance and professionalism.
• Communication Proficiency: Excellent verbal and written communication skills to convey information clearly and effectively.
• Technical Skills: Proficient in using office software, databases, and communication tools for efficient data management and reporting.
• Problem-Solving Abilities: Proactive approach to identifying and resolving issues effectively while maintaining customer satisfaction.
• Adaptability: Flexible and resourceful in working with diverse stakeholders in a fast-paced, dynamic environment.

This role offers an opportunity to engage with a global education leader, supporting candidates and educators in achieving their language assessment goals.

Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person