Job Description

Office Admin - USA Medical Process (Day Shift)

We are seeking a highly motivated and detail-oriented individual to join our team as a Office Admin (Semi-Voice Process) for a USA-based medical process. This role involves interacting with customers over the phone and assisting with placing orders, managing customer inquiries, and providing follow-up support.

Key Responsibilities:

• Inbound Calls: Handle incoming calls from customers, addressing their inquiries and assisting them with placing orders for medical services.
• Order Placement & Follow-up: Accurately place customer orders using a designated app or platform, and follow up with clients to ensure timely processing and resolution of their needs.
• Data Management: Maintain and update customer details, order information, and daily tasks using Excel and other internal systems.
• Customer Assistance: Provide exceptional customer service by offering guidance, clarifying information, and resolving any issues or concerns over the phone.
• App Usage: Efficiently navigate and use a designated app to place orders, track customer details, and assist with inquiries.
• Daily Reporting: Track daily tasks and customer interactions, ensuring all orders are processed and completed accurately.

Skills and Qualifications:

• Strong communication skills and the ability to speak clearly and professionally over the phone.
• Experience working with Excel .
• Ability to quickly learn and use apps or software tools for order processing and customer management.
• High attention to detail and the ability to handle multiple tasks efficiently.
• Previous experience in customer service or medical-related industries is a plus.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy.

Working Hours:

• Full-time, day shift 11:30 am to7:30 pm (will change as per daylight saving)

Compensation:

• Competitive salary based on experience

Job Type: Full-time

Pay: ?8,553.11 - ?30,445.20 per month

Schedule:

• Day shift

Work Location: In person