Job Description

Job Title: Office Administrator - Order Fulfillment & Customer Support

As an Office Administrator at Mantittude, you will be responsible for overseeing order fulfillment processes, managing and updating the MIS system, performing follow-ups with customers, and assisting with customer calls. You will play a key role in ensuring that orders are processed and delivered on time, customer queries are addressed promptly, and company data is accurately tracked and reported.

Key Responsibilities:Order Fulfillment:

• Process Orders: Manage and monitor the entire order fulfillment cycle, from order receipt to delivery.
• Coordinate with Logistics: Liaise with shiprocket and ensure timely packing, shipment, and delivery of orders.
• Track Orders: Ensure orders are dispatched correctly and on time, resolving any issues that arise during the fulfillment process.

MIS Management:

• Data Entry & Reporting: Maintain accurate records of all order data, returns, customer interactions, and inventory levels in the MIS system.
• Generate Reports: Prepare and share regular MIS reports on sales, customer feedback, order statuses, and any key metrics.
• Monitor Performance: Assist in tracking the performance of order fulfillment, customer service, and other operational KPIs.

Customer Follow-Ups:

• Order Follow-Ups: Contact customers to confirm order details, delivery schedules, and satisfaction post-purchase.
• Issue Resolution: Address any customer concerns regarding late shipments, missing items, or returns, ensuring a quick resolution.
• Retention: Follow up with customers for feedback to improve services and promote customer loyalty.

Customer Calling:

• Inbound & Outbound Calls: Handle both inbound customer inquiries and make outbound calls to provide product information, resolve issues, and promote new offerings.
• Customer Support: Provide exceptional customer service over the phone, ensuring customer satisfaction by addressing their questions, complaints, or requests.

General Administrative Support:

• Maintain Office Records: Keep track of all important documents, order forms, customer queries, and communication logs.
• Assist with Other Administrative Tasks: Provide support in day-to-day office tasks and help with ad-hoc assignments as needed.

Qualifications & Skills:

• Bachelor's Degree in Business Administration, Commerce, or related field (preferred).
• 1-2 years of experience in a similar administrative or customer support role, ideally in an eCommerce environment.
• Strong Organizational Skills: Ability to handle multiple tasks and maintain high accuracy in data entry and order tracking.
• Excellent Communication Skills: Clear, professional communication over the phone and email.
• Customer-Focused: A passion for delivering excellent customer service and a proactive approach to resolving issues.
• Tech-Savvy: Comfortable with using eCommerce platforms, Microsoft Office (Excel, Word),
• Attention to Detail: Strong ability to focus on the accuracy of data and documentation.
• Time Management: Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.

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• Why Join Us?
• Opportunity to grow with a dynamic, fast-growing eCommerce brand
• Collaborative work environment

How to Apply:

Please send your resume along with a cover letter outlining your relevant experience and interest in the role to support@mantittude.com. We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: ?10,162.62 - ?19,371.02 per month

Expected hours: 40 per week

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Microsoft Office: 3 years (Required)
• total work: 3 years (Preferred)

Work Location: In person

Application Deadline: 20/12/2024
Expected Start Date: 01/01/2025