Job Description

Job Title: Offboarding, OfficerThe Offboarding function at State Street is the internal function dedicated to ensuring a smooth and consistent Offboarding experience for employees who have resigned from the organization.Each individual will be assigned a country or group of countries (depending on the size of the State Street operation in each location).This position will be responsible for the day to day management of the Employee Offboarding team, ensuring a quality support service focused on continuous improvement, and manage relationships with stakeholders of the process including IT, HR, Facilities, Security and Finance.Major Responsibilities:Develop effective working relationships and communications with direct reports and ensure that they are motivated, developed and supportedEstablish and nurture a culture of xe2x80x98Risk Excellence within the team, encourage an environment of openness that welcomes effective challenge and supports open discussionUtilize project management and analytical skills to deliver project activities to support service enhancements including requirements gathering, functional design, configuration, testing, training design, development, delivery, postproduction support and reviewPartner with others in Global Employee Onboarding team (counterparts) and support teams to ensure a strong governance model and control framework exists for all process across Employee OffboardingReview processes to ensure a proactive approach to continuous improvement, operational efficiency and risk mitigationSupport the implementation of the Offboarding team through effective delivery of the serviceStakeholder management across varying levelsOversee team deliverables to ensure key projects are delivered and maintainedEstablish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into team members behavior in performing their rolesEnsure that the highest level of the Code of Conduct is displayed in your own and team behaviorsThink and act globallyManagerial:Lead the Offboarding team, providing regular coaching and developmentTrain the team in new processes and procedures focusing on operational excellenceMonitor effectiveness of Offboarding activities identifying areas for improvementManage service performance SLAs through regular reporting, communicating to the Offboarding Operations ManagerProvide ongoing guidance, mentoring, training and directionConduct regular performance reviews, managing day to day performance requirementsParticipate in wider projects as requiredIndividual Contributor:Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the roleProvide appropriate management information as required to support business unit decision makingSupport the xe2x80x98Risk Excellence culture within the businessAdhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulationsRequired Competencies:Level of Education/ Specific Qualifications: Experience in a similar role, preferably financial services/bankingAbility to inspire, motivate and lead a teamEmbraces a culture of risk excellenceCapacity to work in a dynamic business environment regionally and globallyTeam player with a strong customer focusAbility to present complex scenarios in simple, understandable language in line with the needs of the target audienceWell organised and able to prioritise workload in line with tight deadlines and work effectively under pressureStrong attention to details and end-to-end processesCompletes projects, tasks, and all work activities on time or within expected time period; plans and prioritises effectivelyUses independent action, judgement and decision makingDemonstrates flexibility to meet changing business needs and prioritiesIdentifies potential problems and delivers solutionsSelf-motivated with a desire to learn and improve skills baseSkills and Experience:Significant experience working within an HR/Shared Service Operations functionExperience of leading, coaching and developing teamsStrong interpersonal, influencing and customer service skillsExcellent analytical skills with strong focus on service improvementSound knowledge of project management tools/techniqueWorking knowledge of Workday or other HR IT systemsStrong self-initiative and analytical skills with results orientationStrong attention to detail and end-to-end processStrong presentation skills scalable to various levels of audienceSound relationship building skills and stakeholder managementAbout State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. Youll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at StateStreet.com/careers

State Street