Job Description

About BNP Paribas Group:


BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.


About BNP Paribas India Solutions:


Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.


About BNL:


BNL's Information Technology (IT) Area is a partner of the bank and the companies of the BNL BC Group for the digital evolution of operational and business models through the design, planning and implementation of distinctive, reliable, and sustainable technological solutions.


IT Production Unit reports functionally to the ITG (Informatique Technologies Groupe) department of the parent company, is functionally responsible for the IT structures of the companies of the BNL BC Group and coordinates the IT community of the BNPP Group in Italy, with the aim of obtaining all possible synergies of purpose, ensure full operational consistency and enable the digital transformation of our Group. As part of IT Production BNL, Application Production is responsible for supporting the IT production applications for BNL.


BNL ODM - Automation & DevPos toolchain integrates orchestration and automation solutions, guarantees the implementation and management of the DevOps toolchain with the aim of making the Release and Deployment processes (software quality and security checks, test automation, etc.) and the operations technical activities (system management) more efficient and robust, and as an acceleration key factor of the Cloud Journey.


Job Title:


Test Automation Support


Date:


Feb 2024


Department:


ITG BNL


Location:


Chennai


Business Line / Function:


Group Functions


Reports to:


(Direct)


BNL IT Production


Grade:


(if applicable)


(Functional)


BNP PARIBAS BNL CTO


Number of Direct Reports:


Directorship / Registration:


NA


POSITION PURPOSE
--------------------


The main purpose of the position will be to support BNL Test Automation Team in their RUN activities: user support and tool and infrastructure maintenance.


Responsibilities


DIRECT RESPONSIBILITIES
---------------------------


• Take care of:


o Incidents (troubleshooting on faults)


o Requests (user onboarding, test project setup, technical support on tools, etc...)


o Changes (maintenance and upgrade of tools)


• Ensure that SLA targets are met for above activities


• Handover to Italian teams if knowledge and skills are not available in ISPL


• Coordinate closely with Rome Test Automation Team and all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)


• Service monitoring


CONTRIBUTING RESPONSIBILITIES
---------------------------------


• Contribute to the knowledge base building with BNL Test Automation team (Wiki, guidelines)


• Contribute to the definition of procedures and processes necessary for the team


• Help build team spirit and integrate into BNL BNP Paribas culture


• Contribute to incidents analysis and associated problem management


• Contribute to the regular activity reporting and KPI calculation


• Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris


• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope


TECHNICAL & BEHAVIORAL COMPETENCIES
---------------------------------------


• ALM Octane


o General and administrative knowledge


• .Net Core


o Razor/ASPX


o MVC (Model View Controller)


o Web Services/REST API/GRPC


o Windows services


o Bootstrap


• Selenium
• digital.ai mobile + browser testing


• Experience with Service Now ticketing system


• Good written and spoken English


• Measure and identify areas for improving Quality and overall Delivery


• Be Able to communicate efficiently


• Good Team Player


SPECIFIC QUALIFICATIONS (IF REQUIRED)
-----------------------------------------


Basic knowledge of Italian language can be an advantage



Skills Referential



Behavioural Skills: (Please select up to 4 skills)



Ability to collaborate / Teamwork



Critical thinking



Client focused



Ability to share / pass on knowledge



Transversal Skills: (Please select up to 5 skills)



Analytical Ability



Ability to set up relevant performance indicators



Ability to develop others & improve their skills



Ability to understand, explain and support change



Ability to manage / facilitate a meeting, seminar, committee, training...



Education Level:


Bachelor Degree or equivalent



Experience Level


At least 5 years



Other/Specific Qualifications (if required)