Job Description

Company Overview:



When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM


Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview


As an O365 support specialist, the Admin will be responsible for implementation, configuration and management of O365 services and troubleshooting & resolving end users issues pertaining to O365 services on a 24x7 basis.You will also provide technical solution advisement to our Agents. This includes reviewing Agent case notes within our ticketing application, providing guidance and troubleshooting steps and working with the escalation team for cases that need to be escalated to Microsoft.

Key Responsibilities • 3+ years IT support Experience
• Experience with Active Directory Domain Services (AD DS).
• Experience with Microsoft Windows 10/11, Windows Server 2012/2016/2019/2022, and

Exchange Server 2013/2016/2019.

• Experience with Hybrid email setup: Exchange on-premises and Exchange Online.
• SharePoint Online, Teams voice, Defender 365, M365 General Support, Entra ID support.
• 4-6 years of relevant experience with O365
What you will bring to the team:

• 3+ years' experience in a contact centre environment; preferably at a SaaS company that focused on B2B enterprise and mid-sized customers.
• Microsoft 365 Certified Messaging Administrator Associate (MS-200/MS-201)
• Microsoft 365 Certified Teams Administrator Associate (MS-700)In addition to the Associate Ambassador and Ambassador responsibilities:
• Model excellence in all facets of your work and help other Ambassadors to be successful by mentoring and coaching.

Zones offers a comprehensive Benefits package.




While we're committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.



At Zones, work is more than a job - it's an exciting careers immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.