Job Description

:As a part of MS Nutanix support team deliverables, the engineer is required to have strong Admin,Operate and Manage skills in Nutanix to provide services for global HPE customers. Candidate shouldhave a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adaptquickly.Eligibility & Qualification:

• Bachelors degree in Engineering (or Equivalent).

• Minimum 5 years of relevant experience in Enterprise Managed Service environment.

• Certification on the latest track like NCP-MCI, VMware VCP, ITIL is an added advantage.

• Flexible to work in 24/7 support environment.

• Minimum level should be INT if applying as part of Internal Job Posting.

Technical Skills:

• Admin, Operate and Manage Nutanix hyper-converged infrastructure.

• Experience in configuring Nutanix Hardware and Software components.

• Experience in configuring Nutanix server, storage and networking.

• Experience in Nutanix command line interface.

• Experience in integrating Nutanix with Backup and Disaster recovery solutions.

• Experience in monitoring Nutanix infrastructure and optimizing.

• Maintain Nutanix infrastructure documents (HLD, LLD).

• Experience in Nutanix Performance Monitoring and Performance Chart.

• Experience in VMware vSphere products.

• Basic understanding of DHCP, DNS and Active Directory.

• Basic knowledge of Linux Operating Systems.

• Basic knowledge of Physical Network and Storage technologies.

Key Responsibilities:

• Resolve customers issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community

forums and other internal tools, to provide the most effective solutions to customer issues.

• Collaborate with other technology teams in diagnosing and isolating the cause of complex

issues.

• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

• Excellent written and verbal communication skills.
• Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction.
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.

Acura Solution