Nss Lead Engineer
Year India, India
Job Description
About the role
- To provide next level technical suppot for Global customer service centers and Backbone supervision centers by resolving low to medium complex backbone network problems referred to the team in an effective and timely manner keeping in view functional KPIs
- To identify Backbone network congestion issues and co-ordinate with Network planning and rollout teams to ensure timely capacity upgrades
- To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all backbone network platforms and services in Orange Business Services
- To implement assigned high impact and complex changes on the backbone network infrastructure while demonstrating highest adherence to network change management procedures
- To generate “Technical Incident Reports” for major network incidents and problems
About you
- Excellent knowledge of communication standards and OSI/commercial protocols as follows:
M-BGP
- Professioanl level of knowledge and hands on troubleshooting experience on one or more than one of the following technologies:
Voice (TDM,VoIP)
- Excellent Analytical and trouble-shooting skills
- Good understanding of Telecom Service providers Networks and Services
Additional information
Education, qualifications, and certificationsUniversity degree or equivalent experience (Computer or Telecommunications or Networking) French language skills also required, (B2 level)
experience
4-6 years technical support experience in any telecom platform / environment
Department
Orange Intl Ntwk Infr & SvcsContract
Regular
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Job Detail
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Job IdJD2887785
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear