Job Description

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Objective:

We are looking for a dedicated and detail-oriented Process Executive (Non-Voice) to handle operations, ensuring accuracy, efficiency, and timely completion of tasks. The ideal candidate will possess strong typing skills, excellent written communication, and a customer-centric approach to delivering quality service.

Key Responsibilities

• Handle customer queries and requests through chat, email, or other written communication platforms.
• Perform data entry, record maintenance, and documentation with high accuracy.
• Resolve customer concerns by providing accurate and timely information.
• Collaborate with team members to meet project deadlines and achieve quality benchmarks.
• Process and update customer accounts and ensure all data is current and accurate.
• Identify and escalate complex issues to relevant departments for resolution.
• Maintain confidentiality of customer and company information.

Skills required:

1. Typing Skills:

• Speed: Minimum 35 WPM (or higher depending on the requirement).
• Accuracy: 90% of accuracy level.

2. Computer Proficiency:

• Knowledge of MS Office Suite (Excel, Word, Outlook).

3. Email/Chat Etiquette

4. Data Entry and Management

5. Written Communication Skills

6. Problem-Solving and Analytical Thinking

7. Attention to Detail

8. Team collaboration

9. Time Management & Organizational skills.

Timing: 9:15 AM to 6:30 PM

6:45 PM to 11:15 PM

Working days: Monday to Saturday (Only Sunday off)

Job Types: Full-time, Permanent, Fresher

Pay: ?5,000.00 - ?15,000.00 per month

Schedule:

• Day shift
• Evening shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person