Job Description

Essential Functions Location: India

• Alarm surveillance and response to Network Element events, including:
  • Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)
  • SS7
  • AIN
  • NG911
  • Central Office/Customer Transport events
  • Access network (DSLAMs, GPON OLTs)
  • Video network
  • Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings
• Tracking and monitoring maintenance performance and the impact on other processes
• Monitor and respond to CBT Security alarms using the Pegasys Security support system
• Monitor and respond to fire alarm system and building maintenance alarms
• Monitor ticket status and update log-sheets daily
• Monitoring and following up on closed work items
• Respond to Network System outages and Emergency service conditions by following established procedures/protocols
• Effectively multi-tasks to achieve specific measurable goals toward productivity and quality
• May be required to assist with the primary duties of other NOC profile
• May be required to cross train others
• Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed

Experience/Background 2 to 3 of experience Work Environment

• Work location: Network Operations Center
• Work performed in a team-oriented customer focused environment
• Normal tours of 8 hours; facility will be open 24 hours a day. Requires day, evening, or night tours, overtime, emergency callouts, weekends and holidays
• High volume, detail oriented environment
• Size of office and work group varies depending on location
• May be required to work independently with minimal supervision

Supervisory Responsibilities No Supervisory Responsibility