Job Description

Management of a team providing 24/7 support to hosted products. Management of Team leads and Engineers within Bangalore who operate as part of other functional teams e.g Senior Engineers assigned to other product teams but who are line managed from Bangalore. Develop and refine processes and ensure adherence to existing quality procedures. Manage and lead the team in order to provide quality service. Ensure team leads provide training to the new members of the team as they join ESKO Ensure the team delivers the task as required within SLA. Manage the shift roster on a monthly basis (essential) Ability to Recruit and retain good engineers. Ensure the team writes runbooks, gain approval from functional teams and then educate members on their usage and existence. Maintain a good knowledge of IT technologies and developments. Line management of team members including performance management Responsibility for on-going development of team Skills & Experience General skills and Experience Manage the shift roster on a monthly basis Ability to manage a team which includes team leaders. Excellent verbal and written communication skills in English. Experience working in a commercial hosted/data centre and public Clouds environments. Phenomenal customer handling skills. Experience of working in an ITIL environment. Exceptional attention to detail. Excellent problem solving skills Excellent communication. Able to identify gaps in monitoring and alerting and to follow up on implementing changes Personal skills and experience Essential In-depth understanding of monitoring tools, ticketing, change and problem management Strong analytical/problem solving skills Strong project management skills Team player Leading & Motivating Others Excellent verbal and written communication skills Proactive and Self-motivated Strong planning/organizational skills Ability to multi-task, prioritize and manage workload Ability to work under pressure with a client service orientation Customer Awareness Desirable Ambitious, willingness toward self-improvement and continuous learning Project management When you join us, you\'ll also be joining Danaher\'s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you\'ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you\'ve ever wondered what\'s within you, there\'s no better time to find out.

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