Job Description

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do

About L3Harris Technologies:



L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $17 billion in annual revenue, 50,000 employees and customers in more than 130 countries

Job Title: Sr. Associate Network Control

Job Location: New Delhi

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Essential Duties and Responsibilities:

• Ensure all customer escalations are addressed timely with deep analysis
• Providing guidance & trainings to NOC operators in handling alarms and Outages
• Reviewing the incidence management process adopted by operators
• Assigning operator name to each ticket. (this can be linked to KPI for each operator)
• Daily outage tickets review for outage duration; ticket pick up time
• Coordinate with Ops engineering in resolution of service level faults
• Collecting the daily observations from Operators and sharing the same with NOC manager
• Preparing RCA document and submitting the same to NOC manager for review & submission
• Responding to customer day to day queries and escalate if required to Ops Engineering lead or NOC manager
• Review of daily reports and submitting the same to customer
• Providing Second level of troubleshooting for service outages
• Validate all tracker (outages, Jeopardy, and major & minor alarms) on daily basis
• Coordinate and update the status of all planned activity and collaboration with Ops engg./ ILS team
• Proper shift Handover
• Handover of all daily trackers
• Handover the status of customer deliverable
• RCA
• Daily operation reports
• Specific customer response
• Planned activity status
Required Qualifications:

• Bachelor's degree in systems engineering, Electronics and Communication Engineering, Electrical Engineering, Computer Engineering, Computer Science, Physics, Math, Aviation, or Aerospace Engineering or equivalent
• Minimum of 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience
• CCNA/CCNP training/certification

Skills and Experience:

• 6-10 years of full-time experience preferred in NOC Management/Operations
• Good leadership skills, Customer handling skills
• Extremely focused, attention to details
• Deep analysis skills