Job Description

Qualitative Requirements ? Graduation in any specialization from a recognized university. ? Excellent communication skills (written and verbal) in language. ? Ability to communicate correctly and clearly with all customers ? Good comprehension skills - ability to clearly understand and state the issues customers present ? Ability to concentrate - follow customers issues without distraction to resolution ? Work successfully in a team environment as well as independently ? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer ? Excellent typing skills ? Demonstrates an ability to successfully navigate websites ? Demonstrates a proficient knowledge of email applications



The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.



Key job responsibilities

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements



Qualitative Requirements ? Graduation in any specialization from a recognized university. ? Excellent communication skills (written and verbal) in language. ? Ability to communicate correctly and clearly with all customers ? Good comprehension skills - ability to clearly understand and state the issues customers present ? Ability to concentrate - follow customers issues without distraction to resolution ? Work successfully in a team environment as well as independently ? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer ? Excellent typing skills ? Demonstrates an ability to successfully navigate websites ? Demonstrates a proficient knowledge of email applications