Job Description

:Roles & Responsibilities

• 6+ years of IT network operations experience.
• Must be able to adapt to change with new technology and procedures in a fast-paced environment.
• Able to work with minimal supervision and handle multiple concurrent tasks and projects.
• Project Management - Able to lead or assist with IT Projects.
• Documentation - Strong support documenting procedures and diagrams (using Visio) supporting Data Centers and NOC.
• Time Management - Ability to prioritize workload and manage outages
• Escalations - Analyze and troubleshoot alerts to quickly determine course of action
• Process Improvement - Always look for process improvement within NOC and for IT team.
• Strong communications - Strong written skills to send communication to all levels in the organization. Strong verbal skills adhering to company\'s customer centric values and professionalism. Able to moderate conference calls to address conflict with others constructively to resolve issues and outages.
• Strong team player - Be proactive to ensure procedures are adhered in the NOC and cross-train to enhance skill set with peers
• Worked with ITSM ticketing system using Cherwell.
• Ability to work well under pressured with other team members and independently

Technical skills and Troubleshooting

• Strong with diagnosing IT alerts, events or issues daily.
• Solid background working with systems, networking and hardware. e.g. Cisco routers, switches, UCS blades, Pure, Nimble and systems such as Windows, 2012, 2016 server and IOS.
• Proficient and familiar with Cloud platform and infrastructure. Azure and AWS preferred.
• Familiar with monitoring tools such as Logic Monitor, Splunk, VictorOps, Extrahop and any APM tools (e.g. App Dynamics, Dynatrace).
• Strong understanding in Splunk products such as logs/events, ITSI and OnCall/fka VictorOps. Able to apply common characteristics data structure based on user-defined field and translate into readable dashboard automation alerting and escalation.
• Familiar supporting Data Center facilities, power redundancy, racking & uncracking equipment up to 50 lbs and cabling (Fiber, Cat5, Twinax cables, etc.) Requires occasional travel.
• Understanding of CI/CD process and Devops.
• Familiar with enterprise backup systems (eVault, Cohesity, Veeam, or Rubrik)
• Experience with Virtual Servers such as VMWare and vMotion process

Daily Operations

• Monitor and respond to alerts and current issues concerning IT operations and services.
• Respond, track and resolve issues with ticketing system and follow problem management guidelines.
• Work with vendors for maintenance, testing and repair IT systems and circuit issues.
• Direct and provide functional direction to Information Technology staff (Support Technicians and Senior Systems Technicians).
• Recommends, authors, publishes, and maintains Data Center & Network Operation
• Policy, Procedures, Standards and Guidelines.
• Ability to provide guidance instructing vendors to assist in remote tasks at data centers.
• Familiar with IT Change Management and Problem Management process.
• Support Asia IT Infrastructure

Preferred Qualifications

• CCNA certification
• MCSE
• Bachelor\'s degree or above
• AWS and Azure Infrastructure

About Company:Fint is a 24-year-old full-service software company (Formerly Ardent Technologies India
Private Limited)** engaged in providing technology consulting, software
outsourcing services, and enterprise solutions to customers globally. Powered
with multi-faceted, proficient, and tech-savvy staff, we provide creative answers and technology-driven innovative solutions to all techno-concerns. Our client-centred approach and customized service methodology are our greatest forte, and we use cutting-edge technology to shape it. We amalgamate our strengths into the best project deliverance package. We offer comprehensive, affordable, and value-add services that can transform your business
requirements to technology solutions.

Fint Solutions