Noc Analyst
Year Mumbai, Maharashtra, India
Job Description
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Work within a Network Operations Center environment focusing on the following tasks:
- Proactive monitoring of all Network elements, leveraging monitoring tools such as Solarwinds and Live Action.
- Opening incidents and taking action when issues are identified.
- Actions taken would be but are not limited to:
- Support incident bridges working with stakeholders
- Perform basic trouble shooting tasks, power verification, alarm reviews, log reviews initial assessment.
- Work with Telecom Service Providers to resolve escalated circuit problems to resolution
- Work with OEM partners such as Cisco, Checkpoint and F5 to resolve incidents related to the products.
- Work with internal IT, Operations groups and leadership to drive fix actions to restore services.
- Actions taken would be but are not limited to:
In addition to incident support the NOC Analyst will be responsible for:
- Manage P3 to P5 service requests, assign Project and Operation tickets to the respective vertical engineer and follow up for closure.
- Document reason for outage.
- Planning and performing upgrades to firmware and IOS.
- Remediate security vulnerabilities identified through audit findings and network scans.
- Perform Capacity Management reviews and report on bandwidth utilization.
Other duties as assigned:
- Other functions in support the business along with administrative functions not performed on a consistent basis.
Typical Qualifications: (education, experience, knowledge, skills and abilities typically needed to perform this job)
Education (if beyond High School or equivalent):
- Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT
Related experience with relevant technology certifications
Experience Target (in this job or a related function/field):
- 3 - 4 years of experience in Network and/or Network Security
Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
- Excellent English written and verbal communication skills with specific focus on technical and operational documentation
- Strong interpersonal and problem solving skills
- Excellent customer service, analytical and organizational skills
- Willing to work in 24x7 rotational shift
- Ability to take initiatives for individual projects as well as work in a team environment
Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
- Knowledge and Technical experience in CISCO L3 and L2 switches.
- Knowledge and Technical Expertise with Routing & Switching Protocol.
- Basic knowledge of Network Security products such Cisco Firewall and Checkpoint
- Basic Knowledge in MPLS and VPN networks.
Special Certifications (if appropriate-identify if required to perform the job or just preferred):
Industry certifications (can be used in place of a university degree)
- Cisco certifications - CCNA Cisco Certified Network Associate or CCNP Cisco Certified Network Professional
- Check Point Certifications - CCSA, CCSE, CCSM, etc F5 - Admin, Technical Professional, Certified Specialist
Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues):
Not Applicable for this position (NA)
Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above.
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Job Detail
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Job IdJD3244002
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear