Job Description

- 0 to 2 years+ Good communication- Language : Hindi, English (mandatory) & 1 Additional Regional Language- Monitors calls/ transactions to gauge the health of the process and shares feedback with Unit Heads/Team Leaders- The employee will be responsible for making the calls and sharing the detailed analysis along with CSAT's.- Conduct detailed audits of customer service calls to ensure compliance with company policies and standards.- Identify areas of improvement and provide actionable feedback to enhance performance.- Collaborate with team leads and managers to implement process improvements.- Prepare and maintain detailed audit reports.- Ensure adherence to quality benchmarks and drive continuous improvement.Cold Calling:- Initiate contact with prospective customers through cold-calling efforts to introduce our company and offerings.- Engage in effective communication to build rapport, address any concerns, and generate interest in our products/services.- Follow a script or a set of guidelines to ensure consistent and effective communication with prospects.- Handle objections and rejections professionally, seeking opportunities to convert leads into sales opportunitiesData Management and Reporting:- Accurately record and maintain lead information, call details, and customer interactions in the CRM system or any designated database.- Generate regular reports on call activities, lead conversion rates, and other relevant metrics as required.- Analyze data and trends to identify areas for improvement and make recommendations to optimize lead generation efforts.Mandatory requirements for this position:- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is a plus.- Proven experience in tele-calling or cold calling, lead generation, or inside sales.- Excellent communication skills in English and/or any regional language( Hindi, Marathi, Malayalam, Tamil, Gujarati).- Persuasive and confident communication style, with the ability to engage with customers effectively.- Good listening skills and the ability to understand customer needs and identify opportunities.- Strong customer service orientation, with the ability to build and maintain positive customer relationships.- Proficiency in using CRM software and other relevant tools for lead management and reporting.- Ability to work independently and as part of a team in a target-driven environment.- Strong organizational and time management skills to handle multiple priorities and meet deadlines.- Positive attitude, resilience, and a strong work ethic. (ref:updazz.com)

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