Job Description

Family Description



Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.




Subfamily Description



Architecture (ART) covers the development of end-to-end solution architecture designed to meet specific needs and works as a part of a customer team. Contains the definition of an architecture which comprises an integration design and specification of products and / or services which makeup the solution.



What you will contribute to:

The NMP Customer Solution Architect will be responsible for how the Network as Code (NaC) platform is integrated to CSP Networks and the definition of the architecture required for the realization of Network Monetization usecases primarily in the Core domain but also across other Network Domains. The successful candidate will have a good knowledge of Network Architecture in relation to Monetization standards such as GSMAs Open Gateway, CAMARA and TMF with insights into how to achieve innovative emerging 5G usecases.


The candidate will have hands on experience with Network Function deployment and configuration and should be able to coordinate and align with product managers to determine and influence Network Function Support for Features required to achieve usecases in the customer Networks. The ability to confidently communicate network architecture concepts to senior customer representatives is key to this role.


The successful candidate:




• Develops customer specific architecture primarily in the Core domain with a focus on Network Monetization architecture (GSMA Open Gateway, CAMARA, TMF)



• Identifies the BG's involved and coordinates cross-BG activities for initial phase of solution development.



• Captures and manages the functional and non-functional requirements by using industry best practices.



• Understands and captures the critical inputs of stakeholders, and translates them into effective requirements and solutions.



• Specifies and designs effective end-to-end solutions, through the high as well as low level design of architecture, to meet customer needs in a market positioning prospective.



• Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time, including verification that the solution meets the clients requirements.



• Develops the full scope of the solution, working across organisations to achieve workable solutions.



• Researches, designs, plans, develops and evaluates an effective solution in specialised domains to meet customers' requirements and outcomes, thanks to high as well as low level design of architecture.



• Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time.



• Develops the full scope of the solution, working across organisations to achieve workable solutions.



• Contributes to strategic decisions within professional area.



• Solves complex problems based on sophisticated analytical thought and complex judgment.



• Contributes to development of concepts to determine professional direction of own organisational unit.



• Acts as a professional leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.



• Often leads functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.


Impact



Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.




Scope & Contribution



Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.




Innovation



Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.




Communication



Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.




Knowledge & Experience



Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 12+ years extensive relevant experience and/or a graduate / postgraduate equivalent degree.



Come create the technology that helps the world act together



Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work




What we offer



Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.




Nokia is committed to inclusion and is an equal opportunity employer



Nokia has received the following recognitions for its commitment to inclusion & equality:





• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
•



At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.


We are committed to a culture of inclusion built upon our core value of respect.





Join us and be part of a company where you will feel included and empowered to succeed.