Job Description

As a Store Operations Manager in the Food Beverages department, you will be responsible for overseeing the day-to-day operations of our store. You will play a critical role in ensuring that our customers receive excellent service, and our store operates efficiently and profitably. Key Responsibilities: Team Leadership: Recruit, train, and manage a team of store staff, including cashiers, kitchen staff, and floor associates. Provide leadership and guidance to ensure a positive and productive work environment. Conduct regular performance evaluations and provide coaching and feedback to team members. Inventory Management: Monitor and manage inventory levels to ensure products are in stock and readily available to meet customer demands. Implement inventory control measures to minimize wastage and ensure accurate stock counts. Coordinate with suppliers for timely replenishment of inventory. Customer Service: Ensure that all customers receive outstanding service and have a pleasant shopping/dining experience. Address customer complaints and concerns promptly and professionally. Train staff in excellent customer service standards. Operational Efficiency: Develop and implement efficient store processes and procedures. Monitor and optimize the use of resources, including labor and equipment, to maximize productivity and minimize costs. Ensure compliance with health and safety regulations. Visual Merchandising: Collaborate with the marketing team to create visually appealing displays and promotions. Maintain a clean and organized store layout. Financial Management: Prepare and manage the store budget, including sales targets and expense control. Analyze financial reports and make data-driven decisions to improve profitability. Monitor cash handling procedures and maintain accurate financial records. Quality Control: Ensure that food and beverage products meet quality standards and safety regulations. Conduct regular inspections and quality checks. Reporting: Generate regular reports on store performance, including sales, inventory levels, and customer feedback. Communicate findings and recommendations to senior management. Qualifications: Bachelors degree in Business Administration, Hospitality Management, or a related field (preferred). Proven experience in store management, preferably in the food and beverages industry. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Strong problem-solving and decision-making skills. Knowledge of inventory management software and point-of-sale systems. Understanding of food safety regulations and compliance.

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