Job Description

Work Schedule


Other Environmental Conditions


Office

• At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
• Our global Clinical Operations colleagues within our PPD clinical research services provide end-to-end support for clinical trials from study start up to monitoring through to study close out, across commercial and government contracts. Together, we help clients define and develop clinical programs, minimize delays, and execute high-quality, cost-efficient clinical studies.


Acts as a primary tier 2 support for mid to large scale issues in the communication environment.

Day to day work:

• We aim to fulfill our customer's requests according to our set of SLAs
• We manage our network changes through a strict ITIL based process
• We self-serve problem management support for network root cause analysis, own and drive problem investigations, trend analysis
• We proactively carry out network vulnerability and patch management , software upgrades
• Be part of the team that supports, and improves a global network environment that includes routers, switches, firewalls, wireless controllers and load balancers.
• Find opportunities to improve the corporate network by implementing the network standards that have been established by the Global Networking Architecture team.
• Collaborate with the network SMES on optimization initiatives
• Be responsible for having all aspects of the network environment documented.
• Participate in the on-call rotation with other engineers to ensure support coverage for the global enterprise network.
• Handling the Service Now work queue to address customer requests within the established service level agreements.
• Responsible for documenting system maintenance, enhancements and performance for effective network operations and management
• Find opportunities for automation and own these initiatives till completion in collaboration with respective SMEs and programmers
• Participate in technology trainings provided by SMEs or vendors


Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.