Job Description

Job Title: Networking & Call Officer

Company: Arteva Group
Location: Dehradun, Uttarakhand (On-site)
Job Type: Full-time, Contract

About Arteva Group

Arteva Group is a pioneering leader in Government Business, specializing in transformative solutions across various high-impact sectors. With expertise in digital innovation, infrastructure development, and consulting, Arteva Group has been instrumental in projects such as museums, construction, and technological advancements. We uphold professionalism, integrity, and excellence in every endeavor, driving success in government partnerships.

Join us to be part of a dynamic team shaping the future through innovation and impactful collaborations.

Job Overview

The Networking & Call Officer will play a critical role in facilitating effective communication and technical operations within Arteva Group's initiatives, including helpline projects. This position requires a blend of technical expertise in networking and interpersonal skills to manage calls and coordinate with teams effectively.

Roles and Responsibilities

• Networking Support:
• Manage and maintain the company's IT network infrastructure to ensure seamless connectivity.
• Troubleshoot and resolve network-related issues, ensuring minimal downtime.
• Coordinate with IT vendors and service providers for system upgrades and maintenance.
• Call Management:
• Handle inbound and outbound calls professionally, catering to project-specific requirements such as the Elder Helpline Project.
• Address client inquiries and escalate issues to the relevant department when necessary.
• Ensure accurate data entry and record-keeping for all interactions.
• Coordination:
• Work closely with project teams to align communication protocols with operational objectives.
• Assist in implementing and maintaining call center standards and guidelines.
• Reporting and Documentation:
• Prepare daily and weekly reports on call performance metrics and network health.
• Maintain comprehensive documentation of system configurations and troubleshooting logs.

Eligibility and Qualifications

Educational Qualifications:

• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, or equivalent).

Experience:

• Previous experience in networking and/or call management is preferred but not mandatory.

Skills and Competencies:

• Strong understanding of networking fundamentals, including LAN/WAN, routers, and firewalls.
• Proficiency in handling telecommunication systems and CRM tools.
• Excellent communication skills in Hindi (required).
• Strong problem-solving skills and the ability to work under pressure.
• Attention to detail and organizational abilities.

Language Requirements:

• Proficiency in Hindi (required).
• Basic understanding of English (preferred).

Other Requirements:

• Flexible to work in rotational shifts, including weekends and holidays as required.

Compensation and Benefits

• Pay: ?12,000 - ?20,000 per month (based on experience and qualifications).
• Schedule:
• Day shift
• Morning shift
• Rotational shifts
• Weekend availability

How to Apply

Interested candidates can apply by:

• Sending their resumes to drsadhavinegi25@gmail.com
• Alternatively, WhatsApp your resume to 7895332357 (no calls, WhatsApp only).

For further queries, please reach out via WhatsApp at the above number.

Join Arteva Group to contribute to meaningful projects and build a rewarding career!

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person