Job Description

Employment Type PermanentClosing Date 30 Aug 2024 11:59pmJob Title Network Technical - SpecialistJob SummaryWho We AreTelstra is Australias leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, were building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. Weve grown quickly since our inception in 2019, now with offices in Pune and Bangalore.About the roleAs a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.You will be working across all aspects of the customer support experience, through direct communications, escalation and engagement with up/down stream teams and Vendors. You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve processes and the performance and integration of systems, making a positive impact on customer experienceWhat you\'ll doGlobal Networks & Technology - Network & Infrastructure Engineering designs and delivers Telstra's network and infrastructure solutions, ensuring they're reliable, scalable, and secure.

• This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
• Working across all aspects of the customer support experience.
• Assist technical support team members to achieve optimal first in fix results
• Detect and prevent incidents before they occur.
• Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)
• Identify and implement opportunities to improve process, efficiencies, and customer experience.
• Provide input into learning and development for our entire ecosystem.
• Cross Skill into different technology hubs
• 24x7 Shift Environment / On-Call support / Australia Business hours

• 2 to 4 years working in IT industry.
• CCNA / CCNP or equivalent
• Incident Management Experience
• Being the SPOC in case of escalations & major incidents
• Configuring and Troubleshooting in Routing & Switching, SDWAN, Meraki etc..
• L2/L3 layer with troubleshooting skills
• Perform L2 / L3 investigation of network faults. Provide specialised technical expertise in the investigation and rectification of more complex faults and routines. Diagnose and restore complex issues associated to customers private networks for Telstras enterprise customers
• Experience in handling international stakeholders
• Co-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolution

• Telecom Industry Experience
• Exposure on Cisco Routers, Cisco Meraki, Wireless, Juniper and SD-WAN
• Knowledge and exposure on Network Monitoring Tools
• Data and IP experience
• Automation / Scripting knowledge
• Assurance Team experience
• Voice Codecs
• Experience in RCA for Network related issues

• TDM Voice: (Good To have)
• C7, ISUP/ISDN-PRA
• FAX/T30/T38
• DTMF/RFC 2833
• E1/T1
• IVR, RVA
• PDD
• Supplementary services

Telstra