Job Description

Employment Type PermanentClosing Date 15 June 2024 11:59pmJob Title Network Technical - SpecialistJob Summary As a Technical Expert, you can\xe2\x80\x99t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.Who We AreTelstra is Australia\xe2\x80\x99s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we\xe2\x80\x99re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We\xe2\x80\x99ve grown quickly since our inception in 2019, now with offices in Pune, Hyderabad and Bangalore.About the roleAs a Network Technical Specialist, you will work with pioneering, cutting edge technologies and enjoy working in a fast-paced, agile, and collaborative environment.Your role will involve providing high-level technical support and assisting in the development of solutions/fixes and support to the networks, infrastructure, products and services supplied at vendor and those operated by Telstra.You will be working across all aspects of the customer support experience, through direct communications, escalation and engagement with up/down stream teams and Vendors. You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve processes and the performance and integration of systems, making a positive impact on customer experience.What you\'ll doGlobal Networks & Technology - Network & Infrastructure Engineering designs and delivers Telstra\'s network and infrastructure solutions, ensuring they\'re reliable, scalable, and secure.

• This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
• Working across all aspects of the customer support experience.
• Assist technical support team members to achieve optimal first in fix results
• Detect and prevent incidents before they occur.
• Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)
• Identify and implement opportunities to improve process, efficiencies, and customer experience.
• Provide input into learning and development for our entire ecosystem.
• Cross Skill into different technology hubs
• Perform L2 / L3 investigation of network faults. Provide specialised technical expertise in the investigation and rectification of more complex faults and routines. Diagnose and restore complex issues associated to customers private networks for Telstra\xe2\x80\x99s enterprise customers
• Co-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolution
• 24x7 Shift Environment / On-Call support / Australia Business hours

About youKey requirements

• B.E / B. Tech or equivalent
• 2 to 5 years working in IT industry.
• CCNA / CCNP or equivalent
• Incident Management Experience
• Being the SPOC in case of escalations & major incidents
• Experience in Configuring and Troubleshooting in Routing & Switching, SDWAN, Meraki etc.
• L2/L3 layer with troubleshooting skills
• Good verbal and written communication skills in English is a must
• Experience in handling international stakeholders

High desirable

• Telecom Industry Experience
• Exposure on Cisco routers, Cisco Meraki, Wireless, Juniper and SDWAN
• Knowledge and exposure on Network Monitoring Tools
• Data and IP experience
• Automation / Scripting knowledge
• Assurance Team experience
• Voice Codecs
• Experience in RCA for Network related issues

We\'re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2022, being awarded an \'A\' rating. If you want to work for a company that cares about sustainability, we want to hear from you.When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

Telstra