Job Description

Qualifications: IT experience with the Voice platforms a plus/IP PBX systems: Avaya, Cisco. Experience in VOIP networking is an advantage. Ability to work on projects from planning to implementing mid-level to high-level projects Great troubleshooting skills on workstations, networks and servers Ability to work independently on Remote Infrastructure Management and direct a team of technicians Ability to work with team to provide solutions for problems brought Level I and Level II technicians 1+ years of experience working on Microsoft Server platforms Experience in configuring, servicing and modifying MS Windows XP/Vista/7/8, Server 2003/2008/2012, SBS 2003/2008/2012 and Exchange 2003/2007/2010/2013, Microsoft SQL Server Administration. Experience in managing industry leading Firewall, Security devices, backup and recovery tools Strong oral and written communication skills MCSE Certified, Active CCNA a plus Extensive knowledge of WAN, LAN and WLAN networking Experience with configuring VPN Knowledge in setting up and maintaining Windows Domains, GPOs and Active Directory management Experience helping to identify and resolve trouble spots within networks Strong project scope development experience. Ability to identify and create project plans with estimated hours and defined equipment. Previous experience working for a managed services IT firm a plus some of the core responsibilities will be: To provide implementation and supporting operations consisting of all business critical systems of various business functions. Networking, Microsoft Products, Firewall Management and Backup and Recovery Services etc. To maintain an up to record of network diagrams, inventory databases and equipment specifications related to the customer s services, including updates to the knowledge base. Demonstrate the ability to work independently within a fast paced environment Participate in Project Work as required for Network Services. To Provide ownership of complex Incident and Problem cases per ITIL guidelines including process execution documentation, policy formation. Knowledge of ticketing tools will be an added advantage. Analyzing the problems and implementing the required corrective actions, meeting SLA requirements. Team review and implementing the necessary automation tools. Co-ordination with upstream providers for internet routing/network congestion related issues. Create, maintain and follow policies to improve internal services Metrics management, reporting and improvements. Deep understanding of firewall administration, intrusion detection and virus protection systems Analysis and research of security alerts Qualification Good understanding of Patch Management, Recovery Services environment.

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