Job Description

Location- Chennai
Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation Specialist
Qualifications: Any Graduation
Years of Experience: 6 to 13 yearsWhat are we looking for?

• Customer facing experience - direct contact with Clients
• Good knowledge of the Telecommunication portfolio to resolve timely issues
• Ability to work under pressure and when required outside business hours
• Proactive approach to avoid issues and risks
• Very good interpersonal skills: empathy; respectfulness; persuasive and diplomatic, communicative
• Ability to multitask in a complex environment, deliver to timescales and prioritize workload
• Pragmatic, lateral thinking and problem-solving skills
• Analytical and resourceful
• Understanding of geographical and cultural, human and business differences
• Enough seniority to interact at senior levels within an organization
• At least 4 years\' experience in a global service role, of which at least 2 years with a customer facing role
• Require Reporting skills to work in BRM requirements to meet customer goals
• Strong communication skills in English, both oral and written (B2 level)

• Any certification or qualification in support of the competencies above would be an advantage
• Education taken up with finance background

Roles and Responsibilities: \xe2\x80\xa2 In order that the customer billing experience for the designated customers is maintained at the highest possible level the Client should aim to:

• Lead dispute resolution within the team key timelines and with the customer\'s satisfaction
• Quality track of dispute lifecycle and update of the customer
• Resolve issues, remove roadblocks either through team discussions or escalation
• Drive improvements in the overall time to resolve a single dispute
• Share experience with other Client s to reduce the volume of recurring issues
• Have a clear understanding of the complexity of the customers\' billing model
• Understand the global billing issues facing their customers
• Act as customer\'s advocate when dealing with billing related issues
• Status updates to manager and client
• Identify missed revenue and impacted areas
• Identify opportunities to improve the overall Customer Billing Experience

Any Graduation

NR Consulting