Job Description

Introduction

As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.



Your Role and Responsibilities

As a Network Support -L2, You are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software ( ie Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements.



Responsibilities:• Design and deploy functional networks (LAN, WLAN, WAN)
• Configure and install software, servers, routers and other network devices.
• Testing and configuring software and maintain and repair hardware and peripheral devices.
• Monitor network performance and integrity.
• Resolve issues tiers of support have escalated by troubleshooting MPLS and local infrastructure.
• Automate tasks and monitor their effectiveness.
• Mentor team members on technical issues
• Create, oversee and test security measures (e.g. access authentication and disaster recovery)
• Communicate with users when needed.
• Maintain complete technical documentation.
• Suggest improvements to network performance, capacity and scalability.
• Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
• Responsible for Network Documentation using Visio Tools, MS-Power Point
• Configuration and troubleshooting of routes, VLAN, QoS
Cisco IOS security features and knowledge of security vulnerabilities, threats and attacks
•





Required Technical and Professional Expertise

• A minimum of 5 years of experience in IT infrastructure Domain
• At least five 5 years of experience in Onsite/Off-site Technical Support with minimum 2 Years of L2 level experience.
• Relevant experience and certification in Supporting Wireless Networking and Network Security services.
• Should be able to trouble shoot and resolve issues related to Wired/Wireless, IPsec VPN, Firewall, Routers, Switches and other network and security components as per the RFP requirements.
• Good knowledge of computer Networking/LAN/Hardware (both active and passive)
• Good knowledge of VoIP/IP Telephony support. Should be able to trouble shoot all existing Networking systems and any additional systems commissioned as part of this RFP.
• Should be able to liaise with OEM / vendor for Hardware & other Complex issues and follow-up till resolution.
• Facilitate OEM visits for Hardware (Network, IP Telephony, Security, etc.) installation / troubleshooting and ensure proper records (gate-pass) are maintained for all items received and sent.
• Good Verbal and Written communication skills. l. Decent conversational skills in English and Hindi.
• Ready to work on 24/7 shifts to support client requirement.



Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
• Intuitive individual with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Up-to-date technical knowledge by attending educational workshops, reviewing publications.



About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?



About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.



Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.




At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.



For additional information about location requirements, please discuss with the recruiter following submission of your application.



Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.