Job Description

Network Services Engineer I - India, Chennai - Hybrid: Office/RemoteICON plc is a world-leading healthcare intelligence and clinical research organization. Were proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentAs a Network Services Engineer, you will ensure and lead the stability, integrity, and efficient operation of IT Infrastructure and components and related technologies in support of core organizational functions.The Role:

• Make recommendations to the Systems Engineering team in relation to resolving on-going problems within the ICON Global network.
• Partner with Service owners and Applications Support teams globally to call out issues related to Network and Unified Communications infrastructure.
• New projects - be a representative for new initiatives that involve technical discussions & work closely with the Infrastructure architecture team to ensure standards are adhered to across the organization.
• Prioritize and respond to Service Desk tickets as appropriate.
• Provide timely response to partner concerns in accordance with service level agreements (SLAs); act as technical partner concern and resource to junior team members.
• Research software and systems products and technologies to justify recommendations and support purchasing efforts.
• Participate in key process improvements as they relate to the core infrastructure services environment.
• Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of corporate servers to meet business requirements.
• Provide off hours support through the use of a rotating on call procedure
• Work closely with all Operations teams globally to solve and remediate issues in a timely manner.
• Special projects as assigned.

You will need:

• Degree in IT.
• 2-3 years experience within a similar role in a fast paced environment.
• Working knowledge of various networking technologies including items such as: TCP/IP, LAN/WAN systems, telephony protocols and VPN technologies.

What ICON can offer you:Our success depends on the quality of our people. Thats why weve made it a priority to build a diverse culture that rewards high performance and nurtures talent.In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.Our benefits examples include:Various annual leave entitlementsA range of health insurance offerings to suit you and your familys needs.Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your familys well-being.Life assuranceFlexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.Visit our to read more about the benefits ICON offers.ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request .Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - theres every chance youre exactly what were looking for here at ICON whether it is for this or other roles.Are you a current ICON Employee? Please click to apply

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