Job Description

Req. Description - Level 1 Support / Level 2 Support



Qualification - BE/B.Tech/B.Sc/BCA or equivalent - CCNA Sec. or Equivalent



Experience -



• Overall 3-6 years experience in network security with at least 2 years in managing Proxy / WAF / NDLP solutions
• Proficiency with management of Proxy / WAF / NDLP
• Experience in working with Windows, Linux, Unix environment
• Hands on experience in commissioning and Implementation of various Proxy, WAF and NDLP solutions, experience in integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)
• Experience in managing policies and exceptions
• Experience in packet capture, analysis and troubleshooting tools
• Product knowledge of McAfee, F5, Zscaler, SSL, Routing Protocols, Dual Factor Authentication etc.


Roles and Responsibilities



• Incident, problem, service request management, change management, configuration management & capacity management of Proxy / WAF / NDLP solutions
• Day to Day BAU configuration changes
• Proactively utilize network monitoring tools to isolate events before service degradation occurs
• Supporting incident monitoring and incident analysis/response initiatives
• Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets
• Troubleshooting network, trasport, session, presentation and applications layers
• Applying security patches as required
• Conducting daily performance checks on devices, periodic audits and compliance
• Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel
• Implement, and maintain network security policy, standards, and procedures
• Deploying and maintaining access and security policies for Proxy/WAF/NDLP solutions
• Maintaining service levels as well as oversight of the day to day configuration, administration and monitoring of the network security infrastructure in a 24/7
• Co-ordination with OEM's for TAC support, RMA, replacement & reconfiguration of faulty devices/appliances
• Creating technical documentation, as-build network diagrams, inventory control documentation, and security documentation
• Investigate, isolate, and resolve incidents with documentation RCA as per the SLA
• Co-ordinate helpdesk team, other IT support teams, application support teams to jointly troubleshoot and fix the high priority/severity incidents.
• Designing and implementing Proxy/WAF/NDLP solutions at DC/DR/Cloud and Branch office environments
• Create and update knowledgebase in ITSM tools
• Creation and updation of SOPS/Runbooks
• Identify areas for automation of operational efficiency
• Work to automate and integrate the tools with REST API/SDK with security dashboard, Infosec tools (AD, IDAM, PAM, SIEM, SOAR etc.)
• Patch updates, upgradation of Proxy/WAF/NDLP setup as per Bank's compliance and audit requirements
• Closure of compliance and audit points as per the agreed timelines