Job Description

Job Purpose Network Security Operations Specialists are responsible for the operation, configuration and troubleshooting of the Alcon corporate network security infrastructure. Candidates will interface with end users and other technology experts to troubleshoot operational issues and implement network security solutions as required.

To Support Svc / Sol Operations Manager in all occurring technical topics.

To ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents in IT environment is minimized.

To operate Network Security services, systems and applications.

Monitor all events that occur in the enterprise IT environment to allow normal operations and to detect and escalate exception conditions.

To ensure that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited.

Essential Job Functions

Operate network security infrastructure and monitor system reliability and performance.

Provide operational support for Zscaler Internet Access cloud proxy service.

Provide operational support for Zscaler Private Access remote access service.

Configure firewall rules on Fortinet , Check Point, and other firewall platforms.

Perform testing and verification with end users to verify firewall policies work as expected.

Configure, install, and maintain TippingPoint intrusion prevention (IPS) technologies.

Effectively communicates with business customers to troubleshoot connectivity issues.

Respond to unplanned events that adversely affect the network or computing environment.

Understand networking concepts such as routing and switching, and work with the network team for collaborative troubleshooting.

Operate and maintains security infrastructure, track significant problems, monitor performance, and perform upgrades to hardware and software as required.

Maintains documentation regarding network configurations, operating procedures, and service records relating to network hardware and software.

Acts as subject matter expert for all technical related issues and owns functional escalations until resolution.

Ensure that an up-to-date asset inventory for all technology assets is maintained

Standard Minimimum Requirements

Education: Bachelor\xe2\x80\x99s degree or equivalent years of applicable experience

Experience: 1-2 years of applicable experience

Language

The ability to fluently read, write, understand and communicate in English.

Specific Job Posting Content

Shift: Bangalore, Rotating shifts Morning, Afternoon, Evening, Night

Weekend & On Call Expectations: Rotating on call weekends

Zscaler

Check Point firewalls

Fortinet firewalls

F5 load balancers

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Alcon