Job Description

#### Req. Description

#### Position - Level 1 Support / Level 2 Support

#### Location - Navi Mumbai, India.

#### Qualification - BE/B.Tech/B.Sc/BCA or equivalent & CCNA Sec. or Equivalent.

#### Experience -

#### Overall 1-6 years' experience in network security with at least 2 years in Palo Alto/Checkpoint/ Cisco Firewalls and McAfee NIPS solutions.

#### Proficiency with management of Firewall and NIPS solutions.

#### Experience in working with Windows, Linux, Unix environment

#### Hands on experience in commissioning and Implementation of various Firewall & NIPS solution and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)

#### Experience in managing policies and exceptions

#### Experience in packet capture, analysis and troubleshooting tools

#### Product knowledge of firewall, NIPS, SSL, Routing Protocols, Dual Factor Authentication etc.

#### Roles and Responsibilities

#### Incident, problem, service request management, change management, configuration management & capacity management of Firewall & NIPS Setup

#### Day to Day BAU configuration changes

#### Proactively utilize network monitoring tools to isolate events before service degradation occurs

#### Supporting incident monitoring and incident analysis/response initiatives

#### Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets

#### Troubleshooting layers 1, 2 and 3 of the OSI Model

#### Applying security patches as required

#### Conducting daily performance checks on devices, periodic audits and compliance

#### Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel

#### Implement, and maintain network security policy, standards, and procedures

#### Deploying and maintaining access-list and firewall policies

#### Maintaining service levels as well as oversight of the day to day configuration, administration and monitoring of the network security infrastructure in a 24/7

#### Co-ordination with OEM's for TAC support, RMA, replacement & reconfiguration of faulty Firewalls/NIPS

#### Creating technical documentation, as-build network diagrams, inventory control documentation, and security documentation

#### Investigate, isolate, and resolve firewall & NIPS incidents with RCA.

#### Co-ordinate helpdesk team, other IT support teams, application support teams to jointly troubleshoot and fix the high priority/severity incidents.

#### Designing and implementing firewall, Site to Site VPNs, and IDS/IPS solutions for DC/DR/Cloud and Branch office environments

#### Create and update knowledgebase in ITSM tools

#### Creation and updation of SOPS/Runbooks

#### Identify areas for automation of operational efficiency

#### Work to automate and integrate the tools with REST API/SDK with security dashboard, Infosec tools (AD, IDAM, PAM, SIEM, SOAR etc.)

#### Patch updates, upgradation of Firewalls & NIPS as per Bank's compliance and audit requirements

#### Closure of compliance and audits points as per the agreed timelines.