Job Description

Why this job mattersGlobal Network Delivery is accountable for the build and configuration of BT\'s global network infrastructure across c.200 sites. The team is responsible for providing and configuring the core infrastructure to support service provision across a number of platforms, including Global MPLS, Global Internet Access, Transmission and Voice. Global Network Delivery are also integral to launching new technology into the Global Network, including global Dynamic Network Services (DyNS) and Cloud infrastructure. The team are also responsible for network rationalisation including customer migrations and forced site closures.The Network Delivery Manager role is Leading a large multi-tiered team of professional and technical experts to deliver the complex network change, integration, test, and customer migration activities required on the flagship Global IP platform with a high level of technical complexity, diversity and variety of problem solving. There is a high level of autonomy and flexibility in how the working day is organised due to the global nature of the team and therefore working across multiple time zones. This role also involves managing 3rd party suppliers, ensuring that all costs are reasonable and kept to a minimum whilst supporting on time delivery along with adhering to BT\'s quality standardsWhat you\'ll be doing

• Ensuring the scope of delivery is understood, that the technical solution meets the business need and that plans are comprehensive and are achieved.
• Ensuring that all impacted teams understand the delivery plans
• Delivering quality assurance of team output.
• Managing resource management and work prioritisation.
• Make /implement recommendations for improvements to processes and support the Transformation of how we work with automation
• Engaging with clients and suppliers including internal stakeholders (regular stakeholder comms) and supporting the team with the engagement.
• Ensuring that platforms/components have sufficient capacity to meet delivery commitments
• Risk Management for technical deliveries
• In life technical deliveries
• Engagement as required to bring parties together to clarify and resolve issues with requirements, designs, & priorities
• Forecast supply and demand of resource requirements based on known business need.
• Continuously review work stack and prioritise with associated resource management.
• Own the technical delivery of project/number of projects from business scoping. The technical delivery will be complex and of small to medium size.
• Manage any issues identified post deployment and escalate as appropriate
• Identify prerequisites to technical deliveries and ensure that they are delivered
• Identify when technical deliveries are at risk and take corrective action to resolve
• Engagement with appropriate teams on delivery progress
• Accountable for their team meeting On Time Delivery (OTD) and Right First Time (RFT) targets for all build activities, serving as an escalation point for WL1-2 managers
• Accountable for ensuring all deliveries adhere to BT\'s quality standards
• Accountable for unit wide organisational health, team recruitment, engagement and training
• Accountable to produce reporting that provides key insights into service improvement areas.
• Accountable for the execution of complex and evolving delivery plans in their area, making sensible, commercial decisions which will support service performance and mitigate risk.
• Health, safety and wellbeing is their No.1 priority.
• Drive and execution of key activities

Experience you would be expected to have

• Capable of working independently, whilst delivering for the greater good - MANDATORY
• Capable of setting direction for a geographically diverse and autonomous team - MANDATORY
• Able to challenge, influence, negotiate and innovate up to Director Level in the Company - MANDATORY
• Strong business acumen and commercial experience / judgement - MANDATORY
• Able to manage resources to best effect, via a variety of approaches, to meet TLR/TLC requirements. - MANDATORY
• A Connected Leader who role models through their own behaviour and actions, embedding change by inspiring, coaching, holding themselves and others to account and setting the right cultural tone for Technology - MANDATORY
• Strong communication and influencing skills with well-honed senior stakeholder management skills - MANDATORY
• Ability to manage the tension between demand and supply, taking an acceptable level of risk where appropriate - MANDATORY
• Ability to manage levels of ambiguity when dealing with delivery during emerging business change - MANDATORY

The skills you\'ll needTroubleshootingEscalation ManagementIssue ResolutionNetwork DeliveryHealth & SafetyVendor ManagementNetwork SecurityNetwork TestingNetwork ConfigurationTechnical DocumentationNetwork IntegrationNetwork ImplementationNetwork DesignIncident ManagementEvent PlanningDecision MakingGrowth MindsetInclusive LeadershipOur leadership standardsLooking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.About usBT is part of BT Group, along with EE, Openreach, and Plusnet.Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.We value diversity and celebrate difference. \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON\'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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