Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individuals passions, growth, wellbeing and belonging. Were a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact.
Not ready to apply? Join ourTalent Communityto get relevant job alerts straight to your inbox. Why Ciena:
We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
We know that financial security is important. We offer competitive salaries and incentive programs, RSUs (job level specific) and an employee share option purchase program.
We realize time away to recharge is non-negotiable. We offer flexible paid time off!
Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.
How You Will Contribute: This role within Ciena is responsible for managing complete customer projects and customer engagements, both small and large-scale. It will require building relationships across many facets of a customers organization, including Planning, implementation and operations. Network Engineer works directly with Ciena PMs/PSE/Systems engineering and customers to ensure the completion of project life cycle within the described SoW, essentially priming the Engineering Documentation and Acceptance testing of the solution, Field Implementation. Roles and Responsibilities: Collaborate with Ciena Systems Engineering understand Solution Document. Prepare engineering plan. Work closely with Customers planning and Ciena Project management to formalize Acceptance test plan. Ensure on time delivery of solution. Prepare and update required Network Design Document and deployment/migration specific MOPs. Provide technical training and build strong partner team to carry out day to day activities related to Submarine project deployment. Troubleshoot technical issues related to deployment, co-ordinate with support team if required.
Monitor and control the coordination, planning and execution of projects, especially project documentation including LLD, NDD, Link Diagrams and ATP documents.
Discuss with Systems Engineer and understand the Ciena solution offered and convert the HLD to LLD.
Support Field Service Technicians and Site Leads in achieving or exceeding the E, F & I Services objectives.
Ensure all project related administrative requirements and status reports are completed in a timely manner.
Provide direct interface to the Customer for Engineering design (LLD, Network design, IDP, DCN design, sync design etc).
Make decisions that have impact on project scheduling, planning, and successful completion of deliverables.
Seek solutions to problems and escalates as required. Is often first point of escalation for the Field Service Technicians and Partners.
Uses the Statement of Work (SOW) to appropriately leverage decisions on elements of the job that are above and beyond the scope of the project.
Act as a mentor and share specialized expertise/support with field personnel.
Act as a team leader on specific projects/activities.
Interface with supporting groups to ensure all job-related deliverables and requirements are met.
Coach, develop and mentor field personnel by sharing technical, administrative and organizational expertise.
Analyze scope and complexity of a job.
Adheres / ensure adherence to applicable quality standards and technical documentation.
Provide analysis and on-going status updates to management via reports on assigned projects. Also identify project initiatives and or process improvements.
Customer submarine network deployment planning and engineering.
In-depth knowledge in all the following areas:
Optical transmission systems (Submarine, Long Haul, Metro )
Open Submarine Cable
WSON, ASON
OTN & SDH
General concept of Ethernet technology
Network Management System
DCN Networks planning
Verbal and written communication skills
What Does Ciena Expect of You?
Initiative - Youre a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
Agility - You are readily able to make key decisions and manage competing and ever-changing account priorities and are largely driven by the software development process.
Communication expertise - you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
The flexibility to work independently and as part of a broader team - you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
Relationship builder - With an ability to influence, youre able to get work done through others.
A commitment to innovation - you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem-solving.
The Must Haves:
Min 12 years relevant industry experience
Solid industry experience or equivalent in the areas of telecoms engineering, project management, and customer service.
BS in computer science, engineering, or related fields preferred.
Working knowledge of the following applicable telecommunication technologies viz; DWDM, Submarine DWDM communication technologies, OTN, Data Centre Interconnect technology
Good experience on Submarine, DWDM/OTN Links integration and commissioning, acceptance testing.
Strong experience on Submarine SLTE Commissioning and Link Integration.
Hands on experience on Linux/Unix/Solaris.
Strong skills in Design documentation creation. Site documents, Low level network design documentation.
Provide coordination, leadership and technical support within the E,F&I Services team that will meet or exceed Cienas operating objectives and core values per
Able to take up the project turn up, testing and handover to customer.
Provide support to the Installation Team to ensure completion of a quality installation within budget and on time.
Interface with FSE, Deployment Managers, Field Operations Mangers and support teams to facilitate efficiencies throughout the installation process, supporting business performance metrics, financial objectives, operational efficiency goals, and maintains effective quality levels.
Ensures customer expectation and satisfaction are met by providing office support in staffing and reporting.
Hands on experience in Visio, Word, Excel.
General Activities
Migration of old Subsea and Terrestrial networks, Software upgrades. DCN activities. Lit up new Subsea cable. Work in different time zone for network deployment/scaling. Travel related to project related activities. Strong Analytic skills. Collaboration with stakeholders.
Areas of impact
Coordinate the production of low level designs including equipment layouts, equipment & software configuration, and signal interconnect. Support creation and update of Operations and Maintenance Manuals specifically for the Submarine customer.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is anEqual Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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