Job Description

Req ID: 239966 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Convergence Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Experience: Three years or more of relevant experience or equivalent combination or education and work experience . VXML, CVP, ICM, CUCM, CUBE . Upgrading ICM, CVP, CUCM, Gateways from 12.5 to 12.6 Understanding of Natural Language design and Directed Dialogue design techniques for speech applications . Knowledge of various speech engine capabilities and tuning concepts . Ideal candidate will have experience with Google Dialog Flow Support existing customer projects on leveraged Cisco PCCE and Calabrio environments Provide Level 3 support and guidance during break fix situations Provide Level 3 guidance for platform change preparation and execution Develop Low Level Designs for Migrations, Upgrades and third party integrations Certifications Desired: Cisco Certified Voice Professional (CCVP) - Must have moderate knowledge of voice contact center business models - Must have Contact Center design/scripting/administration experience. Call scripting ( CVP Studio) - Moderate knowledge of Call Scripts, ICM knowledge, Call Manager and CUCM - Knowledge of Calabrio or similar workforce management systems is preferred . 8 to 10 years of experience with Cisco CCE, CVP, CUIC, AW/HDS, CUCM 4 to 6 years of experience in VoiceXML IVR technologies . Experience working with CVP Studio, Java, and backend integration with databases and web services . Preferred - Integrate CVP/PCCE with Third party Conversational AI platforms - Integrate CUBE with SIP Rec for Conversational AI - Provide Guidance of best practices of integrating CVP with Google Dialogflow.

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