Job description
Roles and Responsibilities :
• Provide Level 2 technical support for desktop issues, including troubleshooting and resolving hardware and software problems.
• Manage and prioritize tickets in the service desk system to ensure timely resolution of staff requests.
• Collaborate with other teams to resolve complex issues that require escalation.
• Perform on-site visits to diagnose and repair desktop equipment, printers, and other peripherals.
• Troubleshoot common network connectivity issues using tools like Outlook configuration.
Job Requirements :
• Strong knowledge of computer hardware, networking fundamentals, and basic understanding of server.
• Proficiency in Hardware, Networking, operating systems; ability to work independently with minimal supervision.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?20,000.00 per month
Jadwal:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• total work: 2 years (Preferred)
Work Location: In person
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