Job Description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\'ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter\'s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives\xe2\x80\x94where your purpose accelerates our mission.

About Us:

Nothing changes if nothing changes, which is why Baxter is transforming our global IT function\xe2\x80\x94into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide.

We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter\xe2\x80\x99s rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter.

This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

Title: Network Analyst

Location: Bangalore

Your role:

Ensure Baxter\xc2\xb4s Network infrastructure is operating at an optimal level using metrics and report tools to identify problems or opportunities for improvements. Manage a network fault detection tool such as Solarwinds and all activities and tasks to restore network services at all basic levels. The primary purpose of this role is to solve network faults via a process consistent with ITIL, best practices and scripts. This role includes managing day-to-day network operations to ensure 100% network health and to proactively seek out all performance KPI\xe2\x80\x99s and metrics to prevent issues before they can occur. L1\xe2\x80\x99s will solve up to 80% of all network faults independently and ensure appropriate escalation with L2 and others to solve the remaining 20% complex incidents.

Provide technical support, performing root cause analysis, and troubleshooting for problem resolution.

Engage and interface with other suppliers, carriers, ISPs and network personnel to drive fault resolution including investigation, analysis and RCA documentation.

Be on duty and accountable to ensure Global Network health with focus on assigned region but will overlap and cross other regions and time zones as necessary to drive or assist with critical network faults impacting business or IT systems functionality.

Engage other support personnel including within the EOC, Baxter network engineers and Cisco CMS and Cisco TAC as needed to manage a fault event to drive efficiency and effectiveness in resolving network issues.

Create process and follow existing process, best practices, SOPs, compliance and training requirements. This includes following and using Baxter\'s Remedy change control as well as manage tickets on this platform to ensure effective fault communications and awareness.

What you\xe2\x80\x99ll be doing:

Manage, maintain, troubleshoot, and insure stable operations for all network servers, physical and virtual.

Support international network and system operations 24/7.

Manage the Cisco Phone System including Call Managers, Call Center Express, Unity Connections voice mail and external VOIP Softphone users.

Troubleshoot the VPN and other remote connection issues related to firewalls, routers, servers and network bandwidth.w

Manage WAN connection to Hill-Rom, as well as remote customer locations.

Coordinate the install/updates, patches and service packs on servers and software packages throughout the enterprise.

Manage and troubleshoot infrastructure including routers, switches, ASA/PIX firewalls, power, HVAC, fire suppression and wiring. Determine when more involved issues should be outsourced and manage work done by outside vendors.

Investigate, source, price and order network hardware and software.

Build and configure servers as needed for various IT projects.

Design, build, manage and upgrade ERP and QMS backend servers and SQL databases.

Manage reporting online services, connections and update scripts.

Maintain Cisco wireless hardware and networks including Prime, ACS and MSE servers.

Manage EMC Storage Area Network, iSCSI switching and VMWare host connections.

Monitor the PRI (phone line), analog lines and TW 35mb fiber connection. Work with TW Telecom and other outside vendors to resolve service problems.

What you\xe2\x80\x99ll bring:

Bachelor\xe2\x80\x99s Degree required

Overall experience required: 3-6 years Infrastructure Architecture and/or Application Architecture

Must demonstrate the ability to prioritize and organize work

Must be a self-motivator and team player

Passionate about continuous learning and keeping up with latest technologies Must be willing to work on a distributed team

Operational support, systems management and administration experience with Cisco Call Manager and I3 Call Center background desired

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .

Baxter